Retail Assistant

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University of Auckland is seeking a 12‑month fixed‑term Retail Assistant for a full‑time, on‑site role at the Auckland Campus. You will deliver warm customer service, manage daily store operations, merchandising, stock control, cash reconciliation and processing online orders. Hours are 37.5 per week with a Monday to Friday core schedule and up to six evenings or weekend slots for graduations. The ideal candidate has retail or admin experience, strong numeracy, clear communication and a proactive customer‑first mindset. In your application, show ownership of a past issue, how you improved customer experience and measurable results. Apply online by 8 February 2026 with a tailored CV and cover letter; salary $55,500 to $56,500, negotiable. For details, contact Lorena Aguirre Moore.

Job Description

Te Whiwhinga mahi | The opportunity

We are seeking an experienced retail assistant with good commercial acumen for the fixed term role of Retail Assistant, based at our central Auckland Campus.

In this role, you will deliver outstanding customer service to our customers and students and be responsible for the day-to-day operations of the store. This includes merchandising, in store stock management, responding to customer enquiries, cash reconciliation and open and closing responsibilities, and managing and expediting online orders.

The Campus Store provides a range of branded apparel and merchandise for the University community to express their pride and belonging to the University of Auckland. The Campus Store is primarily a Monday to Friday operation with up to 6 evenings and weekend slots, to support graduation and other key University events.

Your responsibilities will include:

• Customer Excellence: Provide warm, friendly service in-store and manage the store’s email inquiries to ensure a great customer experience.
•  Store Presentation: Maintain high merchandising standards by replenishing stock and setting up promotions as directed by the manager.
• Operational Support: Handle daily store operations, including opening/closing duties, receiving inwards goods, and staffing temporary locations.
• Digital & Admin: Process and dispatch online orders, reconcile daily sales, and ensure all pricing and product info in the POS system is accurate.

This is a 12-month fixed-term, full-time position (37.5 hours per week). The salary range for this role is $55,500 to $56,500, negotiable depending on skills and experience.

A full description of your duties and the role are provided in the position description linked HERE

He kōrero mōu | About you

You are a service-driven professional who is genuinely motivated to make a difference for every customer. You set high standards for your work and aren't satisfied with just good enough, you are always looking for ways to improve the customer experience. When a problem arises, you don't wait for instructions; you take ownership, find a solution, and see it through to the end.

With a background in retail sales, service delivery, or administration, you understand what it takes to provide excellent quality and value. You are comfortable with numbers and have a sharp eye for detail, ensuring that the service you provide is not only great for the customer but also commercially smart for the business.

Building positive relationships is second nature to you. You are self-aware and a confident communicator, whether you are speaking with a customer or writing an email. You know how to be assertive when necessary while keeping things professional, always aiming for a "win-win" outcome that leaves the customer feeling heard and valued.

E rapua ana mātou | We are seeking

• Experience in retail sales, service delivery or administration
• Passionate about providing excellent service to customers
• Excellent communication and interpersonal skills
• A positive attitude and a terrific team player
• competence with Microsoft Office applications and good numerical skills and attention to detail

Ngā āhuatanga kei a mātou | What we offer

Waipapa Taumata Rau | The University of Auckland is New Zealand’s leading university. We employ more than 5400 academic and professional staff to support over 41,000 students making us one of NZ’s largest employers.

We cultivate an environment that supports your growth and rewards excellence with a range of  staff benefits, including:

• Competitive salary and five weeks of annual leave.
• Superannuation/KiwiSaver matching up to 6.75%
• Leading and inclusive parental leave options.
• Career development programmes and discounted on-site amenities.

Me pēhea te tuku tono | How to apply

Please submit your application online by the closing date of Sunday, 8 February 2026. Your application should include:

• A brief Cover Letter explaining why you're interested in this role and how your skills match the requirements.
• Your updated CV.

Please note that we do not accept email applications.

For a confidential discussion, you are welcome to contact Lorena Aguirre Moore (Campus Store Manager) at [email protected]

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Additional Information

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz