Retail Key Holder-FAIRVIEW POINTE CLAIRE

Bath & Body Works Retail is seeking a Retail Key Holder to join its team at Fairview Pointe Claire in Pointe-Claire, Quebec. This onsite position sits within the Canada store network and is part of the BBW Store organization, a brand that emphasizes people at the center of its work through its Gingham Nation culture.

As a Key Holder, you help drive the sales plan by effectively executing store tasks and leading on the floor when needed. The company views store leaders as retail and customer-savvy brand ambassadors who thrive on connecting with guests and helping them feel good about their choices.

The role blends customer service, leadership and merchandising in a fast-moving environment, with opportunities to learn, lead and help create feel-good moments every day.

A day behind the register and beyond

On scheduled days as manager on duty, you’ll tackle customer experience issues, vendor relationships, and maintenance concerns to keep the store running smoothly.

You’ll provide feedback to managers and coach your teammates, while modeling selling behaviours grounded in the brand’s values and solid product knowledge.

You set the plan for the shift each morning, handle opening and closing routines including bank deposits and the receipt of shipments, and you interpret and disseminate company directives to the team.

You create genuine connections with guests by uncovering needs, sharing product information, demonstrating items, and offering personalized recommendations.

You’ll assist with floorset execution, window changes, visual presentation and marketing placement as needed.

The role is physically active, requiring standing, walking, reaching and lifting. You may climb ladders, lift, reach, bend and kneel to access products and maintain the store’s appearance, with the ability to lift up to 50 pounds (10 pounds consistently).

You’ll help maintain a safe, clean and engaging environment by following safety standards and store policies.

What the job requires

Here’s what the hiring team is looking for in a candidate:

• Thrives in a customer-first retail setting and keeps guests at the centre of every action.
• Can nurture a customer-focused selling culture on the shop floor.
• Has a track record of sales, customer experience improvements and operational results in a fast-paced setting.
• Communicates effectively, welcomes feedback and adapts quickly to change.
• Can provide coaching to associates on the spot to support performance and learning.
• Knows how to de-escalate store and customer situations respectfully and efficiently.
• Is available to work peak days and times, including evenings, weekends and holidays.
• Education: high school diploma, GED certificate, or relevant work experience.

Nice-to-haves

• Lead with curiosity and humility when guiding others.
• Build high performing teams for today and tomorrow.
• Influence and inspire with clear vision and purpose.
• Observe, engage and connect with customers and teammates.
• Aim for operational excellence in daily duties.
• Deliver solid business results through your actions and decisions.

Pay, benefits and practical details

Pay rate for this role is 19.1.

Schedule is Regular, with a Standard shift, and the position is part-time. Employee status is listed as Individual Contributor.

Primary location is Canada-Quebec-Pointe-Claire, with work at 035351/06060/Fairview Pointe Claire, 6801 TransCanada Highway, Unit C009F, Pointe-Claire, H9R 5J2.

The store is an onsite role within the Bath & Body Works retail network, and the company only hires individuals authorized for employment in Canada.

Benefits for eligible associates include no-cost mental health and well-being support through the Employee Assistance Program (EAP), a 40% merchandise discount and eligibility for free products. Details are available at bbwbenefits.com.

The statements above describe the general nature and level of work involved and are not an exhaustive list of responsibilities, duties or skills required. The application window will close when all vacancies are filled.

Advice for applicants

Put your most relevant leadership experience up front on your resume. Start with examples of handling opening and closing routines, managing bank deposits and shipments, and setting the day’s direction for the team.

Show how you prove the must-have skills on your resume. Cite a time you coached an associate on the floor, de-escalated a guest issue, and used product knowledge to help a guest decide on a purchase.

Be ready for interviews with stories about peak-time shifts and your ability to stay composed while delivering great customer service, following store policies, and upholding safety standards.

Ask a smart question about early success: what does the first 60 days look like for a Key Holder, and how is coaching impact measured in daily direction and guest experience?