Retail Shift Leader

Canna Cabana, part of High Tide Inc., is hiring part-time Shift Leaders for its Burlington store. The role sits onsite at the Guelph Line location and is ideal for someone who wants to take ownership on the shop floor, mentor a team, and deliver solid customer service in a growing cannabis retail environment. High Tide Inc. is a large cannabis retailer with a broad footprint and a history of expanding its brands and stores, including Canna Cabana being the largest cannabis retail chain in Canada with hundreds of locations.

As a shift leader, you’ll work closely with store management to keep daily operations running smoothly, stepping in when the Store Manager or Assistant Manager isn’t available. You’ll guide and support staff, greet customers, help resolve issues, and ensure the store stays compliant with health, safety, and policy standards. You’ll also help manage inventory on your shift and push the team toward sales targets and key performance indicators, all while modelling professional conduct for peers and junior team members.

The role is well-suited for people who come from retail backgrounds, especially those who have worked in cannabis or other regulated environments, and who enjoy leading a team, solving problems on the floor, and maintaining a calm, friendly store atmosphere for customers.

Shaping the day-to-day on the shop floor

On a typical shift, you’ll provide leadership and direction when store leadership isn’t present, ensuring day-to-day operations run consistently and smoothly. You’ll be the sales and service leader on the floor, helping teammates meet sales goals while keeping customers feeling welcome and informed. You’ll handle guest concerns as they arise and escalate issues when needed, all while ensuring health, safety, and security standards are followed and inventory processes stay on track. Your presence will help the team stay focused on service quality, product knowledge, and seamless store operations as you support staffing and training needs during your shift.

Your profile: what they’re looking for

Must-haves

• A valid CannSell certification is required to work in a retail cannabis store
• Ability to obtain a Police Background Check or provide proof of one
• A record of sales success and customer-service focus
• Minimum two years in a retail setting, with cannabis industry experience preferred
• First Aid certification is a plus
• Solid time management and the ability to prioritise tasks
• Experience training and motivating staff
• Capacity to lead by example and monitor team performance
• Basic office administration skills
• Working knowledge of Microsoft Office
• Strong teamwork and communication abilities, both spoken and written
• Good understanding of health and safety regulations
• Professional, responsive, and positive attitude
• Willingness to work any shift, including nights and weekends, and to operate at different locations as needed

Nice-to-haves

• First Aid certification is a plus
• Experience overseeing inventory management on shift
• Additional language skills or experience in multi-location retail environments

Pay, perks and practical details

Job types available are part-time and permanent, with a pay range of $17.95 - $19.50 CAD per hour. The location for this role is listed as Guelph Line - 2400 Guelph Line UNIT 2 Guelph Line, Burlington, Ontario L7P 4M7 Canada. The role is onsite and requires flexibility to work any shift, Monday through Sunday, including nights and holidays, and may involve work at different locations as business needs dictate. The posting notes notable growth potential within the company and mentions unlimited bonus earning potential, alongside opportunities for growth, experience, and learning as the organization expands.

Tips to help your application stand out

Put CannSell certification at the top of your resume under licenses or certifications, since it’s a hard requirement to work in cannabis retail.

When you describe your background, highlight concrete examples of how you’ve trained and motivated staff, managed inventory on shift, and helped teams reach sales targets in a retail setting.

Be ready to talk through scenarios involving customer complaints, policy adherence, and how you would step in during a shift without a Store Manager or ASM present, including how you’d maintain safety standards and unit-level KPIs.

Ask a smart question about growth opportunities or how the store measures success on shifts, something that shows you’re thinking about both your own development and the team’s performance within the company’s expanding footprint.