RSO/VSA

Europcar Mobility Group is hiring for a Sales & Customer Service Officer to join its Archerfield team on a full-time, onsite basis in Archerfield, Australia. The role blends sales drive with customer focus, ideal for someone who enjoys helping people choose the right vehicle and closing productive deals in a bustling environment.

The company is a global mobility player with 75 years of mobility services expertise, operating a fleet of more than 250,000 vehicles, including many with the latest engines and an increasing share of electric vehicles. They employ more than 9,000 people and have a strong network in over 130 countries, supported by 15 wholly owned subsidiaries completed by franchisees and alliance partners. Europcar Mobility Group's brands include Europcar® (premium car and van rental), Goldcar® (low-cost European options), Fox-Rent-A-Car®, and Euromobil®, with the myEuropcar platform for vehicle subscriptions. Customers’ satisfaction sits at the heart of the group’s ambition, wherever its mobility solutions are delivered. More info: www.europcar-mobility-group.com

A day in the life at Archerfield

In this role you’ll greet customers and help them select a vehicle that matches their preferences and needs, turning inquiries into rentals with a friendly, service-first approach. You’ll process rental agreements accurately and efficiently, while also promoting and upselling additional products and services to boost value for both the customer and the business.

As part of your daily routine you’ll address questions and concerns promptly, aim to meet or exceed individual and team sales targets, and inspect vehicles before and after rental periods to note any damages. You’ll stay up to date on current promotions, services and products so you can assist customers effectively, build lasting relationships that encourage repeat business and referrals, and ensure vehicles are cleaned to business quality standards and properly fueled for handover or return.

What we’re looking for

• Background in sales, customer service or retail
• Car rental experience is highly desirable
• Strong communication and interpersonal skills with a customer-first mindset
• Comfortable using computer systems and technology
• Able to work efficiently in a fast-paced, high-pressure environment
• Willingness to work a rotating shift roster, including weekends and public holidays
• Valid Australian driver’s license with a clean driving record
• Eligibility to work in Australia without sponsorship now and in the future
• Positive, proactive and team-oriented attitude

Nice-to-haves

There are no additional nice-to-haves beyond the items listed above.

What you’ll get in return for your effort

Expect a competitive hourly rate plus shift loadings and uncapped incentives, with a performance-based incentive program designed to help you boost your earnings.

You’ll have six weeks of employer-paid parental leave, in addition to government entitlements, plus ongoing training and career development opportunities. The role also offers global brand opportunities across AU/NZ and beyond, and Europcar Mobility Group has been proudly ranked in the Top 30 of the 2025 GoodCompany Awards.

There are practical perks too, including access to same-day pay through a financial wellbeing partner, referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym and more), and 24/7 wellbeing support via an EAP and the Calm App.

Tips to help you stand out

Lead your resume with relevant sales, customer service or retail experience, and if you have any car rental exposure, mention it up front to show you understand the work and customer flow there.

During interviews, prepare concrete examples of times you upsold products or services and resolved customer inquiries with a service-first approach, along with how you process rental agreements accurately and efficiently.

Back up your must-have skills with tangible results, mention targets hit, deals closed, or customer satisfaction improvements you contributed to, to prove you can perform under pressure.

When you’re asked for questions, consider asking about the incentive program or the training opportunities available, or how the team measures success and supports development within Archerfield.