Sales Assistant

Mulberry, the Somerset-born British lifestyle brand that started in 1971, is inviting a new Experience Expert to join its Bath shop team. The role is in-store, onsite in Bath, and the team is looking for someone who can help customers feel welcome and inspired. Mulberry emphasises sustainability and purpose, and in 2024 the company achieved B Corp Certification as part of its ongoing commitment to people and the planet. If you value honesty, energy, and a sense of community, this could be a good fit.

In Mulberry’s stores, Sales Assistants are known as Experience Experts. Your job is to craft truly memorable moments for every customer by pairing product knowledge with storytelling, tailoring each interaction to build lasting relationships. The team embraces a spirit of learning and growth, and you’ll be encouraged to contribute ideas as Mulberry pursues its Back to the Mulberry Spirit strategy.

This is a 21-hour-per-week role that requires weekend availability, in Bath, England. It’s a chance to bring fashion to life for shoppers, using Mulberry’s heritage and design language to spark excitement and make shopping feel special.

A day in the life in Bath

On the floor you’ll welcome customers and help them discover pieces that fit their style, while keeping the mood lively and collaborative for colleagues too. You’ll weave product knowledge into conversations, crafting personalised experiences that feel natural rather than scripted, and you’ll use in-store tools to nurture relationships with customers over time. You’ll also play a part in maintaining the store’s standards and atmosphere, ensuring every guest leaves with a positive impression and a clear sense of Mulberry’s story.

Across shifts you’ll stay curious about the business, share ideas that could improve the customer journey, and strive to balance selling with service. Your approach will reflect Mulberry’s values, being honest, dynamic, and community spirited, and you’ll help create an inclusive environment where everyone feels welcome to explore fashion and art in the Mulberry context.

What you’ll need to bring to the role

Here are the capabilities and mindset Mulberry wants you to have. Consider how your experience lines up with each point as you prepare your application.

• You put the customer first, creating a welcoming and enjoyable environment for shoppers and teammates alike
• You aim to deliver an engaging, dynamic, and memorable store experience for every visitor
• You build and maintain meaningful customer relationships using in-store CRM tools to guide interactions
• You stay culturally aligned with Mulberry, understanding how the brand sits in life and art and using that to excite customers
• You’re curious about the business and comfortable sharing ideas to help the team perform
• You bring a healthy competitive spirit and a strong desire to succeed
• You perform operations with care for people, product and the surrounding environment
• You embody Mulberry’s values, honest, dynamic, and community spirited
• You fit into an inclusive culture, treating others with openness and respect
• You’re inspired to work for a B Corp business and willing to practise environmentally and socially responsible habits

Perks, hours and essentials

Mulberry offers a competitive basic salary plus a bonus, plus product allowances and a generous staff discount with exclusive access to staff sales. You’ll also receive an extra day off for your birthday, pension contributions and life assurance, and access to training and development opportunities. The team benefits from two paid volunteering days per year and access to Help@Hand, a wellbeing service with remote GP appointments, mental health support, physiotherapy, personal training and retail discounts. The role is for 21 hours per week, and applicants must be available to work weekends. The company publishes these details and emphasises equal opportunities; Mulberry aims to hire and develop the best talent while supporting adjusted applications if needed.

Tips to stand out for this role

Highlight a track record of creating welcoming, memorable experiences for customers. If you have examples where you tailored a shopping trip through product storytelling or personalised recommendations, describe them with numbers or outcomes where possible, and note how you used Mulberry’s product language to connect with the customer.

Show you’ve used CRM or customer-relationship tools in-store to grow repeat business. Explain how you’d approach developing customer relationships in Bath’s Mulberry store and how you’d translate that into long-term loyalty for the brand.

Be ready to talk about Mulberry’s values and its B Corp certification. Have a concrete example of how you’ve behaved honestly, stayed dynamic in a team, or contributed to an inclusive environment, and explain how those behaviours would translate to interactions with customers and colleagues.

Confirm your weekend availability and your willingness to work on-site in Bath. If you’ve balanced part-time roles or weekend schedules before, share how you keep a positive energy for customers across shifts and how you’d manage the 21-hour week in practice.