Sales Operations Manager (w/m/d)

Bechtle Schweiz AG is looking for a Sales Operations Manager to drive sales excellence, data governance and standardized processes across its Swiss entities. The role backs Sales Management with insight, tools and structured workflows while leaving targets, forecasting and CRM ownership with Sales Directors and Sales Managers. This is a hands-on position for someone who understands how data, decisions and discipline come together to lift performance.

Based in Dübendorf, ZH, the job is onsite and full-time. It suits someone with a solid background in sales operations or revenue operations who likes turning data into actionable improvements and partnering with senior sales leadership to raise efficiency across multiple Bechtle entities.

Bechtle Schweiz AG, a leading IT service provider in Switzerland, offers consulting, infrastructure, services and software across the plan-build-run lifecycle. With about 600 employees at nine sites, the group brings reliability and experience to turning IT into a real asset for businesses. The role sits within the Swiss sales management structure, reporting to the MD Switzerland and collaborating closely with Sales Management, Finance and Services leadership across the organisation.

Harmonising Swiss sales operations

In day-to-day practice, you’ll help shape a unified sales excellence framework that standardises the way sales is run across all entities. That means paving common processes, cadences and best practices, and ensuring everyone follows the same playbook so the team moves with consistency.

The data side is central to your work. You’ll own the sales data models, how reporting is built and the KPI framework used to track progress. Expect to turn pipeline and performance trends into clear insight, while keeping data quality high and well monitored so leadership can rely on facts when they plan and act.

You’ll act as a key support partner to Sales Directors and Managers, helping the sales community adopt best practices and share knowledge across entities. You’ll provide structured support on performance topics, without owning targets, and you’ll partner with IT and Sales Enablement to ensure tools and CRM structures scale with the business. Bechtle emphasises core competencies like clear communication, initiative, openness to change, team spirit, reliability and self-organisation, and you’ll live by those as you drive cross-entity alignment.

On the tools and CRM front, you’ll set standards for how CRM is used, how reporting is structured, and how data is organized. You’ll be the bridge to IT and Sales Enablement, ensuring the technology stack supports consistent, scalable execution. Across entities, you’ll look for gaps and opportunities to improve performance and you’ll arm leadership with actionable insights to steer the business forward.

This is a transversal role across all Bechtle Swiss entities, designed to support Sales leadership without owning targets, forecasts or quotas. The position sits in the Swiss sales management structure, reporting directly to the MD Switzerland and working closely with Sales Management, Finance and Services leadership to ensure data and reporting are harmonised across the organisation.

What it takes to shape sales across Switzerland

Must-have requirements

• Eight plus years in Sales Operations, Revenue Operations or Commercial Management
• Strong background in ICT or technology services
• Advanced know-how in forecasting, planning and performance management for sales
• Solid financial literacy and budgeting experience

Nice-to-have capabilities

• A highly structured, analytical and pragmatic approach
• A credible partner for senior sales leadership
• Comfortable challenging ideas in a respectful, non-hierarchical way
• Calm and solution-oriented under pressure

Compensation, perks and scheduling realities

This is a full-time role with onsite work in Dübendorf, ZH. Details about salary and benefits aren’t disclosed in the posting, but the position is clearly embedded within Bechtle’s Swiss management structure and aligns with a collaborative, data-driven approach to sales operations.

Tips to help you stand out

Lead with your cross-entity experience. In your resume, put the top-line summary first and foreground your eight or more years in Sales Operations or Revenue Operations, plus any work across multiple Bechtle entities, data governance initiatives, and CRM standardisation efforts.

Show concrete impact that proves you meet the must-haves. Include metrics like improvements to data quality, the establishment of KPI frameworks, standardised sales processes and measurable enhancements to forecasting or pipeline insights to demonstrate your capability to drive results.

Prepare to discuss collaboration with senior sales leadership. You’ll be asked how you partner with Sales Directors and Managers without owning targets, so have examples ready of how you influence decision-making, enable best practices and facilitate knowledge sharing across the organisation.

Ask a pointed question about the data model and reporting. A smart question could be to inquire how Bechtle Switzerland plans to harmonise data and reporting across all entities in the next 12 months, and how the CRM governance will interface with IT and Sales Enablement to support scalable execution.

Submitting your candidacy

To apply, upload your CV via the application platform and mandatory complete the forms available via the link below.

Sales Operations Manager - Internal Application - Self Assessment – Remplir le formulaire

Please note that only complete applications will be taken into consideration.

A leading IT service provider in Switzerland, Bechtle Schweiz AG is your go-to partner for all things IT, from consulting to infrastructure, from services to software, on the ground and in the cloud. Our 600 employees across nine sites give you the reliability and experience you need to turn your IT into a true asset for your business.

Laura Louisa Seefels | Recruiting | [email protected]