Sales - Sales Advisor - UK

New Look is searching for a Sales Advisor to join its Harlow store on a full-time, onsite basis. The retailer has a long history, starting as a small Taunton shop in the 1960s and growing into a nationwide omnichannel fashion brand that serves millions of customers. The role suits someone who loves fashion, enjoys helping shoppers, and wants to be part of a team that puts the customer first, plays to win, and works as one.

As a Sales Advisor, you’ll team up with management to deliver the omnichannel shopping experience, ensuring every customer receives first-class service by living the brand’s Service Promise. You’ll contribute to a friendly, supportive store culture and help the store hit its targets while staying true to the brand values of being customer-obsessed, collaborative, and accountable for your own impact.

You’ll represent New Look whether customers are in-store, using the app, or browsing the website, guiding them to the right products and making it easy for them to feel they’re shopping with one brand. You’ll also learn about the local customer base and community connections, including charity partnerships, to connect with shoppers in a meaningful way while keeping the store looking inviting and easy to shop.

Shaping shopper experiences in a local store

In daily practice, you’ll work with the store management to maintain high service standards and a visually engaging environment, letting your personality shine through in every interaction. You’ll help customers feel confident in choosing outfits, answer questions about product features, and assist those who search online for items that aren’t in stock in-store. Your role also ties into the broader plan to drive store performance and brand awareness through active participation in product knowledge and promotions.

Collaboration is central: you’ll work with your supervisor, specialists for specific departments, and the wider team to deliver the retail strategy, while staying aligned with Health and Safety procedures and loss-prevention focus. The position also includes responsibilities tied to Your Voice initiatives, where you help capture team feedback and communicate key messages to the store. When trained, you may step in as a key holder to support store opening or early tasks, always safeguarding procedures and stock control in the absence of management.

What you’ll bring to the role

• You’re confident with people and enjoy talking with customers, delivering a warm, personal experience that reflects your own style.
• You understand who the local core customer is and tailor your approach to suit their preferences and needs.
• You have a passion for fashion and keep up with current trends that help you guide customers toward relevant pieces.
• You adapt quickly to a fast-changing retail environment and help teammates handle shifting priorities with a positive attitude.
• You’re a team player who models the brand values and encourages others to contribute their ideas and energy.
• You pay attention to detail in store standards and presentation, helping create a visually appealing shopping space.
• You’re comfortable helping customers locate items online when they can’t find them in-store, guiding them to the app or website to complete their search as one seamless experience.
• You’re committed to completing mandatory training modules and staying compliant with required learning.

• Previous retail experience is helpful but not essential, so you can bring a fresh perspective if you’re new to the sector.
• A comfort with omnichannel tools to assist shoppers beyond the physical store, including online and app guidance.
• An interest in community engagement and partnerships with local charities to support store initiatives.
• An eye for visual merchandising or the ability to maintain high standards of store presentation and product display.

Pay, benefits and practical details

The role is full-time and based onsite at the Harlow store. New Look emphasizes flexibility in its working patterns and is open to discussing arrangements that fit the role. A tangible benefit of working with the brand is the monthly 25% off privilege vouchers for you and your family. The company also focuses on development and training to support your progression and help you reach your goals.

Advice for applicants

Lead your resume with something that shows you excel at talking with people and delivering a genuine, friendly service. Highlight a specific example where you helped a customer, especially if you collaborated with teammates to close a sale or resolve a problem in a store setting.

Demonstrate how you prove you have the must-have skills by citing a time you worked with a local customer base and used your fashion knowledge to guide choices, including any instance where you helped a shopper find an item online when it wasn’t in-store.

Prepare for interviews by reflecting on how you would support the Your Voice initiative, handle a situation where you need to influence store operations, and describe how you contribute to safe, compliant store practices during busy periods.

Consider a thoughtful question to ask, such as how the store measures success for a Sales Advisor, how feedback gathered through Your Voice is used to make improvements, or how the team collaborates to exceed the local targets while maintaining strong store standards.

How to apply

When you apply, please ensure your CV is in a simple Word format to keep the processing steps smooth.