Sales Support 2IC - The Warehouse, Northlands

JobsCloseBy Editorial Insights

Seeking a Sales Support 2IC at The Warehouse Northlands, this hands-on leadership role sits in a busy store. You’ll be the right hand to the Sales Support Manager across Checkouts, Customer Service, Loss Prevention and Administration, stepping in when the Manager is away. You’ll coach the team, handle escalations at the service desk, and keep cash controls tight to ensure customers leave happy. Ideal candidates have 2-5 years in large-format retail, prior supervisory or 2IC/3IC experience, and strong communication. Hours are fixed across five days including late Friday and weekend shifts; sponsorship is not available. Apply with a CV showing leadership, measurable outcomes, and a customer-first mindset, plus eligibility to work in NZ.

Company Description

Ko wai mātou – Who we are

The Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to Kiwis, including a growing number of public good and sustainability initiatives.

Job Description

Te kaupapa o te tūranga – About the role

This is a hands-on leadership role at the front of the store, the heartbeat of how our customers experience us every day. You'll be the right hand to the Sales Support Manager, helping lead the team across Checkouts, Customer Service, Loss Prevention and Administration, and stepping up to run the show when the Manager is away.

It's a busy, high-volume retail environment. You'll be coaching team members on the fly, problem-solving at the service desk, keeping audit and cash management tight, and making sure our customers leave happy, every time.

Hours of work:

• Tuesday – Thursday: 10:00am – 6:30pm
• Friday: 1:30pm – 10:00pm
• Saturday: 11:00am – 7:30pm

These hours are fixed and include late-night Friday and weekend trade. You'll need to be available across all five days, every week.

Note that we are unable to provide sponsorship for this role. 

Qualifications

He kōrero mōu ake – About you

This isn't an entry-level role, and it's not one to learn retail in, it's a step up for someone who already knows the floor.

Ideally we are looking for someone with: 

• 2–5 years of retail experience, ideally in a large-format, big-box or high-volume store environment (think supermarkets, department stores, hardware, or similar).
• Previous leadership, supervisor, keyholder, 3IC or 2IC experience, you've already led a shift, coached a team member, or run the front end during peak.
• Confidence handling cash management, escalations and customer complaints.
• Strong written and verbal communication, you can hold your own with team members, customers and managers.
• A genuine love for retail and the pace that comes with it.

Additional Information

Tā mātou tāpaetanga – What we offer

• Team Card: Access to discounts across our brands. 
• Birthday Leave: To celebrate your special day, you're entitled to a day of paid leave each year! 
• Here for Good Leave: To do good in your community you'll have one day of paid leave every year! 
• Career Progression: an excellent stepping stone into other internal opportunities.
• Plus loads more!