Sales Support 2IC - The Warehouse, Petone (Full-time)

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Joining The Warehouse Group as a Sales Support 2IC in Petone, Lower Hutt, is a permanent full time opportunity with hours Sunday to Wednesday 9:00am to 5:30pm and Thursday 11:30am to 8:00pm. You will assist the Sales Support Manager to lead and develop the front of house team, manage customer critical processes, and support back of house admin and audit tasks. The ideal candidate brings retail experience in a large scale environment, strong leadership, and excellent written and verbal communication, with a genuine commitment to improving both customer and staff experiences. When applying, showcase measurable leadership impact, concrete examples of service or process improvements, and how you will thrive in this dynamic retail setting while supporting The Warehouse, Warehouse Stationery and Noel Leeming. Benefits include team discounts, birthday leave, Here for Good leave, and clear career progression.

Company Description

Ko wai mātou – Who we are

The Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to Kiwis, including a growing number of public good and sustainability initiatives.

Job Description

Te kaupapa o te tūranga - The purpose of the role. 

This is a permanent, full-time position with the following hours of work:

• Sunday - Wednesday: 9:00am - 5:30pm 
• Thursday: 11:30am - 8:00pm

We are currently seeking a self-motivated and enthusiastic individual to join our team as a Sales Support 2IC. In this role, you will assist the Sales Support Manager in leading and developing our team, which is responsible for managing all customer-critical processes at the ‘front of house’.

Your responsibilities will also extend to supporting back-of-house operations, ensuring that internal audit requirements are met and daily administrative tasks are completed in a timely manner.

The ideal candidate for this role will have a strong focus on customer service and a passion for retail. Your contribution will be instrumental in providing a positive customer experience.

If you’re ready to take on a challenging and rewarding role in a dynamic retail environment, we’d love to hear from you!

Qualifications

He kōrero mōu ake - About you

We are seeking an individual who has demonstrated retail experience in a large-scale, big-box environment. The ideal candidate should possess strong leadership skills and have excellent written and verbal communication abilities. Above all, we value a passion for enhancing both customer and employee experiences.

Additional Information

Tā mātou tāpaetanga – What we offer

• Team Card: Access to discounts across our brands. 
• Birthday Leave: To celebrate your special day, you're entitled to a day of paid leave each year! 
• Here for Good Leave: To do good in your community you'll have one day of paid leave every year! 
• Career Progression: an excellent steeping stone into other internal opportunities.
• Plus loads more!