Sales Support NZ (m/f/d)

JobsCloseBy Editorial Insights

Karl STORZ in Auckland seeks a full-time Sales Support specialist to manage customer quotations, respond to inquiries, process orders with accuracy, assist procurement, allocate orders, and generate invoices while upholding service standards. The ideal candidate has prior customer service or sales support experience in a fast paced or regulated environment, excellent communication skills, sharp attention to detail, and hands-on ERP experience with SAP preferred, plus CRM and order management proficiency. Strong organizational skills, proactive ownership, and the ability to multitask are essential. Tips to apply: customize your CV to highlight end-to-end quote-to-cash activities, include metrics on speed and accuracy, demonstrate collaboration with procurement and internal teams, and confirm onsite availability in Auckland.

Your Mission

• Manage and complete customer quotations accurately and within agreed timeframes.
• Respond to customer phone and email enquiries in a professional, timely, and service focused manner.
• Process customer orders with a high level of accuracy, ensuring correct pricing, documentation, and system entry.
• Support procurement activities by assisting with the creation of purchase orders required to fulfil customer demand.
• Assist with order allocation, coordination, and fulfilment in line with internal processes and customer expectations.
• Generate customer invoices promptly once orders have been fulfilled and ensure accurate billing.
• Provide administrative support across supply chain and customer service functions as required.

Your Talents

• Previous experience in a customer service, sales support, or office administration role, ideally within a fast-paced or regulated environment.
• Strong written and verbal communication skills, with the ability to engage professionally with customers and internal stakeholders.
• High level of literacy and numeracy, with strong attention to detail and accuracy.
• Demonstrated experience using ERP systems, with SAP experience highly regarded.
• Proficiency in CRM, quoting, and order management systems.
• Excellent organisational and time management skills, with the ability to prioritise workload and meet deadlines.
• Self-motivated, proactive, and detail oriented, with a strong sense of accountability and ownership.
• Active listening skills and the ability to multitask.

Your Benefits

• Leave Benefits (Vacation Leave, Sick Leave, Parental Leave, etc.)
• Birthday Benefits
• Transport Allowance (if applicable to role)
• Onsite Parking
• Flexible Work Arrangements
• Wellness Programs and Activities
• Professional Development Opportunities
• Global Exposure & Business Travel Opportunities (if applicable to role)
• All other statutory benefits