Scheduler - Hamilton Based

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LifeCare is seeking a Hamilton based Scheduler to join a close knit, onsite team in Hamilton G1. This key role requires sharp attention to detail, superb organisation, a proactive can-do attitude, strong time management, excellent customer service and solid IT and communication skills. You’ll manage the end-to-end scheduling process, coordinate with multiple stakeholders to book first aid courses and occupational health services, keep accurate records and handle enquiries and travel, including last-minute changes. The ideal candidate brings admin and customer service experience, scheduling or CRM familiarity, and the ability to build lasting relationships. Apply with CV plus a tailored cover letter outlining motivation and what you bring; include concrete scheduling examples, your approach to last-minute changes, and salary expectations to [email protected].

Join Our Team at LifeCare!

We are currently looking for a Scheduler to join our team based in Hamilton. If you have a great work ethic and want to be part of a strong connected team and are the kind of person who thrives on understanding and creating value for customers, we want to meet you.

We ask that you provide a CV + a great cover letter outlining your motivation for applying to join us and what you believe you can bring to the role. We value the personal touch and would also love to hear a bit more about you! Please also indicate your salary expectations.

About the Role

This is a key role that requires someone with a sharp eye for detail, excellent organisational skills, and a proactive, can-do attitude. This role requires time management, great customer service focus, IT skills, and the ability to communicate with all kinds of people. 

What you’ll bring

We’re after someone who is positive, wants to learn and has loads of energy. This role is perfect for someone who enjoys a challenge and brings a positive attitude to everything they do and has:

• Previous experience in administration and customer service, with outstanding attention to detail.
• A similar industry background and/or scheduling experience would be a bonus, but not essential.
• Eagle-eyed attention to detail, with strong time management.
• The ability to be forever approachable, can build and maintain strong, lasting relationships with customers, and internal team members.
• Strong communication and interpersonal skills.
• Excellent computer skills, including Microsoft Office and ideally scheduling/CRM systems.
• Highly organised, with the ability to manage and prioritise multiple tasks.

Key Responsibilities:

• Manage the end-to-end Scheduling process from planning daily schedules liaising with numerous stakeholders on any changes & providing accurate documentation needed for all work orders.
• Liaise with customers and internal teams to schedule first aid courses and occupational health services.
• Provide exceptional customer service via phone and email building effective relationships with key contacts within organisations.
• Manage and maintain accurate scheduling records.
• Maintain accurate scheduling records and manage course logistics.
• Assist with enquiries and registrations.
• Book travel and ensure efficiency in scheduling of our operations team’s time.
• Assist with inquiries and registrations, ensuring a seamless experience for clients.
• Troubleshoot issues and ensure resolution.
• Deal with short notice changes with calmness and professionalism.

About Us:

LifeCare is a leading provider of first aid training and occupational health services. We are committed to delivering high-quality training and occupational health services to individuals and organisations. For more information go to our website www.lifecare.co.nz.

For a copy of the position description email [email protected].