Scrum Master
WPPJobsCloseBy Editorial Insights
WPP is seeking a Scrum Master to lead delivery across the Customer Success tribe within WPP Enablement in London. You will champion Agile, run ceremonies, manage cross-squad dependencies, and drive releases from planning through production while surfacing risks and metrics for leadership. The role demands delivery management, coaching for Scrum and Kanban, and close collaboration with Product Owners to align with roadmaps and OKRs. Candidates should bring strong Agile delivery experience, certifications (PSM II, CSM, SAFe RTE or similar), Jira/Confluence expertise, and a proven record of technology driven transformation. Apply with a tailored CV showing impact, delivery stories, and note onsite expectations in London.
WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.
Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore.
WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500.
Our people are the key to our success. We're committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow.
Why we're hiring:
WPP Enablement is at the heart of empowering WPP's vast network of agencies and clients with cutting-edge technology, streamlined processes, and collaborative platforms. We build and maintain the foundational tools and services that drive efficiency, innovation, and connectivity across the globe, ensuring our agencies can deliver exceptional results for their clients. Our mission is to accelerate WPP's digital transformation and foster a culture of continuous improvement.
We are seeking a passionate and effective Scrum Master to join our WPP Enablement team. In this role, you will be instrumental in guiding our development teams to deliver high-quality, impactful solutions that serve the diverse needs of the WPP ecosystem. You will champion Agile principles, facilitate Scrum ceremonies, and help remove impediments to ensure our teams operate efficiently and effectively. This is an exciting opportunity to contribute to the technological backbone of the world's largest advertising and marketing services company.
What you'll be doing:
We are seeking a seasoned and strategic Scrum Lead to drive the end-to-end delivery of value across our Customer Success tribe. This is a that goes beyond traditional Scrum facilitation; you will be the engine of execution, orchestrating the delivery of complex data and analytics products from planning through to release. You will manage dependencies, mitigate risks, and provide critical visibility to leadership, ensuring our squads (Digital Pulse, Value Measurement, Survey Sense, Customer Insights) operate as a cohesive, high-performing unit. If you are passionate about translating strategy into tangible outcomes and have a proven track record in agile delivery management, this is the role for you.
You Will:
Drive End-to-End Product Delivery:
- Oversee the delivery of product increments from planning to release across all squads within the Customer Success tribe.
- Ensure the timely and high-quality delivery of initiatives, epics, and features in alignment with the product roadmap.
- Proactively manage dependencies between squads (e.g., ensuring Digital Pulse provides the necessary data for Value Measurement) to ensure smooth and timely progress.
Facilitate Release Planning and Management:
- Work with Product Owners and technical leads to plan and execute coordinated product releases.
- Improve agility in processes and tools to reduce time-to-market and enable faster, more frequent deployments to production.
- Ensure frequent releases are used to gather customer feedback and iterate based on insights.
Facilitate Risk Management & Reporting:
- Identify, track, and proactively mitigate risks that may impact product delivery.
- Track key delivery metrics such as velocity, lead time, cycle time, and predictability to evaluate the tribe's performance and identify bottlenecks.
- Create and maintain dashboards and reports that provide clear visibility into product development progress for stakeholders, including Portfolio Leadership.
Coach and Improve:
- Guide teams in adopting and refining Agile practices (Scrum, Kanban) tailored to their unique contexts.
- Ensure all Agile ceremonies are productive and value-driven, fostering a culture of continuous improvement.
- Build a psychologically safe and collaborative environment where team members communicate openly and take ownership of their work.
Partner with Product Owners:
- Partner closely with Product Owners to ensure delivery aligns with the product vision and business goals.
- Collaborate on the definition and tracking of OKRs to ensure successful completion.
- Advise on backlog prioritization to maximize business impact and manage stakeholder expectations effectively.
What you'll need:
-
- Experience: Strong Experience of relevant Agile experience (e.g., Scrum Lead, Agile Coach, Agile Delivery Manager, RTE) in one or more organizations, with a strong focus on delivery management.
- Education: Bachelor's degree in Computer Science, Information Technology, or a relevant field preferred.
- Certifications (Preferred):
- PSM II, CSM, SAFe RTE, SAFe Advanced Scrum Master, or a certification in Agile Delivery Management.
Skills & Knowledge:
- Deep understanding of agile software delivery, the path to production, and other Agile frameworks (SAFe, XP, DevOps).
- Extensive experience with JIRA, Confluence, or similar tools to manage agile programs.
- Proven experience in technology-enabled business transformation, delivering enterprise-level IT and Digital projects.
Who you are:
You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.
You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.
You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
What we'll give you:
Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.
Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?
#LI-Onsite
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.