Seasonal Casual - Wellington

T2 Tea is inviting a seasonal casual to join its Wellington team for the busy holiday period. The role is onsite in Wellington and runs as fixed-term casual from 11 November 2026 until 19 January 2027. If you love guiding customers through a tea journey and helping them find their perfect cup, this is a chance to shine in a brand that treats tea as an experience, not just a product.

As a brand known for premium, sustainable ingredients, T2 welcomes people from all backgrounds and believes every team member brings something valuable to the mix. The team across Australia and New Zealand shares stories, learns together, and uses training and incentives to keep the culture inclusive. Being part of Lipton Teas and Infusions, the world’s largest tea business, opens doors to global connections and programs while keeping the local, in-store experience front and centre. T2 is proud to be B Corp certified, reflecting its commitment to social and environmental standards.

Today, this role sits within that ethos of warmth, learning, and opportunity, and is designed to suit someone who wants to bring energy and care to every customer interaction in a busy retail environment.

Brewing a memorable guest experience in Wellington

You’ll deliver a world-class customer service experience to every guest, guiding them through the range and helping them discover the perfect tea. In this role, your knowledge will grow as you become a tea and brewing expert, ready to share stories and recommendations with confidence. You’ll also take care of stock, keep shelves and displays looking sharp to T2 standards, and ensure that product knowledge is readily available to customers. Safety matters too, so you’ll follow T2’s health and safety policies to protect yourself and others on the shop floor.

What the team needs from you

Here’s what helps you succeed in this role, split into must-haves and nice-to-haves.

• Always keeps the customer at the heart of every interaction
• Thrives in a busy, high-energy retail environment
• Is self-motivated with a genuine desire to learn
• Communicates clearly and with warmth
• Prior customer service or retail experience is helpful but not required

• Some prior exposure to service or sales roles would be beneficial

Pay, perks and practical details

This is a fixed-term seasonal casual position based in Wellington, running from 11 November 2026 to 19 January 2027. The role includes a 50% discount on products, a chance to be recognised through the Moment Makers program with exciting prizes, and flexible working arrangement options. T2 emphasizes equitable policies, including a gender equity policy and an equitable remuneration policy, plus an Employee Assistance Program for staff. Being part of Lipton Teas and Infusions situates the team within the world’s largest tea business, and T2 remains proudly B Corp certified.

Applications and work arrangements are handled in-house, with the focus on adding curious, customer-first people to the Wellington team during the holiday peak.

Sounds like your cup of tea? Apply now

Tips to help your application stand out

Lead with a customer-facing achievement on your resume, especially any time you helped customers find the right product or made their experience easier in a busy store. If you have tea or beverage service experience, highlight it near the top so the reader sees your relevant background fast.

When you describe your must-have strengths, back them up with concrete examples: how you stayed patient with a difficult customer, or how you kept shelves tidy and stock levels accurate during a rush, and how you learned something new quickly. If you’ve worked in fast-paced environments before, mention the metrics or outcomes that show you thrived there and how you applied those lessons to improve service or efficiency.

For interviews, be ready to discuss how you would handle peak periods, balance customer care with stock duties, and follow safety policies. You may be asked about your product knowledge or how you’d approach learning about tea basics and brewing methods, so have a couple of quick tea recommendations ready and be honest about what you’re excited to learn.

Ask a thoughtful question about the role's training and product knowledge development, such as how the team builds tea expertise for seasonal staff, and what a successful season looks like from a learning and guest experience perspective.