Senior Advisor, Resolutions

JobsCloseBy Editorial Insights

Senior Advisor, Resolutions at the Civil Aviation Authority of New Zealand is a Wellington based, full-time, fixed-term (12 months) role for a process‑driven SME who wants to boost public trust by shaping how we operate. You’ll spot high‑risk issues, deliver timely advice, and push systemic improvements, while also handling BAU tasks such as complaints, statutory and ministerial requests, and responses to oversight bodies like TAIC, the Ombudsman, and the Privacy Commissioner. Success hinges on process improvement, high‑quality drafting, cross‑team collaboration, and sound judgment with sensitive matters. Apply online with a tailored CV and cover letter; show governance or regulatory experience and tangible outcomes; applications close 15 March 2026.

• Contribute to public trust and transparency within New Zealand’s aviation system
• Opportunity to shape processes that have organisation-wide impact
• Collaborative, purpose-driven public sector environment

About the Role

This Wellington based opportunity will see you really using being a SME in the Resolutions space and will have a focus on improving the way we do things, spotting efficiencies and generally making us hum.   If you’re all about doing things smarter, then this could be your role.  This is fixed term for 12-months.

You will be identifying high-risk or high-impact issues, provide timely and accurate advice, and contribute to analysis that drives systemic improvement.

There will be an element of BAU where you will provide senior advice on a variety of complaints, statutory and ministerial requests, and support responses to external oversight bodies including TAIC, Coroners, the Ombudsman, and the Privacy Commissioner.  Working closely with stakeholders across the CAA, you will help strengthen robust, compliant systems and processes.

The salary band starts at $115,536 to $141,751. Starting salaries will be based on the knowledge, skills, and experience the successful candidate brings to the role, as well as internal relativities.

Key Responsibilities

• Analyse complaints and requests to identify trends, risks, and opportunities for improvement.
• Maintain and improve Resolutions team systems and processes to ensure statutory compliance and operational efficiency.
• Triage, coordinate, and provide advice on complaints and requests, considering complexity and sensitivity.
• Draft high-quality ministerial correspondence and other responses within agreed timeframes.
• Coordinate input from subject matter experts in response to findings, recommendations, and notifications from oversight bodies.
• Provide guidance and advice on complaints and information request practices to managers and staff across the CAA.
• Build strong, effective relationships with internal stakeholders to ensure solutions and improvements are practical, aligned and fit for purpose.
• Manage sensitive and confidential matters with discretion, tact, and sound judgment.

About You

You’ll Thrive in this role if you:

• Bring previous experience with process improvement projects and bring a continuous improvement mindset.
• Have experience managing challenging complaints or statutory requests in a legal, governance, or regulatory environment.
• Can confidently draft high-quality correspondence and provide considered advice under tight timeframes.
• Are process-oriented, with the ability to improve systems and workflows to ensure efficiency and compliance.
• Can work collaboratively across teams and stakeholders to achieve joined-up outcomes.
• Demonstrates excellent judgment, discretion, and professionalism when handling sensitive matters.

About us

At the Civil Aviation Authority, we don’t just keep New Zealand’s skies safe and secure, we help shape the future of aviation.

As the industry evolves, so do we, through innovative technology, new ways of working, and a team of people who are passionate about what they do. We are building a forward-thinking, modern CAA and are looking for people who want their work to matter, thrive on challenge, value collaboration, and want to make a positive impact every day.

If you’re ready to grow your career while helping keep one of New Zealand’s most vital sectors safe and secure, this is your opportunity.

How to apply:  

Apply online with your CV and a tailored cover letter that tells us why you're a great fit. Your cover letter is an important part of our process-so don’t hold back. 

We’re happy to support any accessibility needs throughout the recruitment process. Just let us know how we can help. 

For more information on the role please view the position description or contact the Recruitment team at [email protected] 

Applications close: Sunday 15 March 2026