Senior Airports Performance Specialist

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Air New Zealand is seeking a Senior Airport Performance Specialist to shape how its airport network performs, delivering smarter ways of working and better outcomes for customers, people and the business. You’ll work with the Airports Whānau to influence resource planning and change delivery, partner with leaders, workforce planning and operations, and turn data into practical improvements that boost efficiency and reliability. Expect to lead strategic productivity initiatives, design resourcing strategies that balance experience, safety, resilience and commercial performance, and influence senior stakeholders and unions to sustain change. To apply, tailor your CV to show data-driven wins, cross-functional collaboration, and a track record in 24/7 environments; apply by Friday 28th August.

Job Description

Kia ora!

Behind every seamless customer journey is a high performing airport operation. As a Senior Airport Performance Specialist, you'll help shape how Air New Zealand's airport network performs, delivering smarter ways of working, stronger operational performance, and better outcomes for our customers, our people and our business.

Working across our Airports Whānau, you'll influence how resources are planned, operational performance is improved, and change is delivered across our airport network. Partnering with Airport leaders, Workforce Planning and operational teams, you'll solve complex challenges using data, insight and collaboration. Every improvement you make will help create smoother journeys for customers and better experiences for our people.

How you'll make an impact

• Lead strategic initiatives that improve productivity and operational performance across our airport network.
• Turn operational data and workforce insights into practical improvements that strengthen efficiency, reliability and customer outcomes.
• Design and implement resourcing strategies and operational improvements that balance customer experience, safety, operational resilience and commercial performance.
• Influence senior leaders, operational teams and Union partners to successfully deliver sustainable change.
• Provide trusted expertise on airport resourcing, operational design and workforce optimisation across our domestic and international airport network.
• Help shape future ways of working by improving processes, technology and tools that enhance both employee and customer experiences.

What we're looking for

• Experience in airport operations, with resource planning or workforce management experience an advantage.
• Strong knowledge of airline operations, aviation regulations and delivering safe, efficient operational outcomes.
• A proven track record of leading productivity or continuous improvement initiatives within complex operational environments.
• Confidence interpreting operational data and translating insights into practical business solutions.
• The ability to influence senior stakeholders, build trusted relationships and navigate change across diverse teams.
• A collaborative mindset, curiosity to challenge the status quo and a passion for continuous improvement.
• An appreciation of the demands of a 24/7 operational environment.

Ready for take-off?

If you're ready to influence how one of New Zealand's largest operational networks performs, we'd love to hear from you. Bring your operational expertise, strategic thinking and passion for continuous improvement to Air New Zealand and help shape what's next.

Applications close Friday 28th August. 

Additional Information

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles.

Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.

"Seek to bring distant horizons closer. Once near, seize them and make them your reality."