Senior Change Manager - AML/CTF

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Cuscal seeks a Senior Change Manager to lead the AML/CTF Reforms Program in Group Risk & Compliance on a six month term, onsite in Sydney. You will co design and embed change management across the program, delivering training materials, communications, governance artefacts and a portfolio view of change initiatives while tracking adoption and informing decisions. The ideal candidate has 5+ years in change management, experience with large scale risk uplift and AML/CTF programs, strong stakeholder engagement, and comfort with agile and waterfall methods. To apply, tailor your CV to show regulatory change delivery, governance, training design and executive communications, with clear outcomes and timelines. Cuscal values growth and inclusion; apply now.

Company Description

Empower Australia’s Payments Future with Cuscal 

At Cuscal, your skills drive change and make a real impact. Whether you’re supporting our clients’ customers in our Fraud Operations Contact Centre or delivering innovative solutions in Product Delivery, your contribution helps shape the payments industry’s future. 

Join a team that values collaboration, innovation and excellence. With a focus on professional growth and flexibility, Cuscal is where you can thrive. 

Forward with Cuscal. 

Job Description

As part of a newly stood up AML/CTF Reforms Program within our Group Risk & Compliance division, we are looking for a Senior Change Manager to join the team on a 6-month initial maximum term contract.

The Senior Change Manager is responsible for co-designing, implementing and embedding the change management initiatives across the AML/CTF Reforms Program to deliver sustainable Organisational Change Management (OCM) capability.
This is a hands-on change management role that forms part of a risk function team responsible for all change management activities for the Program across the Design, Implement and Embed lifecycle.

You’ll also make an impact by:  

Program Change Management Capability and Governance:

• Co-design, develops and delivers change management artefacts e.g training materials, communication materials, publications, presentations, training sessions to support AML/CTF reforms implementation.
• Support the design and development and maintenance of a portfolio view of all in-flight and pipeline change initiatives for the AML/CTF reforms.
• Provide transparent and clear outcomes/insights on impacts and timing of changes to ensure effective Program decisions and business decisions.
• Responsible for change management activities to facilitate the successful implementation of initiatives within the Program which contribute to support the successful delivery of the overall Program risk uplifts.
• Design and deliver proactive and responsive communications about program initiatives. 

Change Management Framework, Capability and Maturity:

• Contribute to design and develop templates, tools and standards for both agile and waterfall approaches to align with Program delivery approach.
• Maintain governance practices to ensure Program change initiatives work consistently to deliver expected outcomes of the Program.
• Provide change management SME information and insights to leaders on their role and responsibilities to successfully driving effective change practices for delivered outcomes.
• Executing on plans, scheduling, reporting on progress, raising risks and issues, maintaining effective relationships, and being a supportive project team member.
• Evaluating and measuring the success of change interventions across activity, proficiency, usage and adoption.
• Post delivery of program deliverables, providing support through workshops, targeted communications and training to impacted teams and business leaders.

Qualifications

What you’ll bring  

You’ve got an inquisitive nature with the ability to see the bigger picture; you’ve got excellent communication skills and a real knack for influencing and negotiating. You thrive in a fast-paced environment and are driven to contribute to a dynamic team.  

To succeed in this role, you’ll have:  

• Experience with large scale organisational uplift efforts in delivering risk capability and cultural uplift. Experience with AML/CTF change programs preferred.
• Experience and knowledge of change management principles, methodologies and tools on complex and regulatory focus programs
• 5+ years of experience in Change Management roles 
• A bachelor's degree or higher (often in Psychology and Organisational Psychology, Communications/Journalism, Human Resources, Project Management, Applied / Behavioural Science or similar) 
• Proficiency in the Microsoft Office Suite, especially Word and PowerPoint.   
• Strong written and verbal communication skills with well-honed executive presentation skills 
• Experience with large scale organisational uplift efforts in delivering risk capability and cultural uplift 
• Experience and knowledge of change management principles, methodologies and tools on complex and regulatory focus programs 
• Strong stakeholder communication and engagement skills 
• Flexible and adaptable: able to work in ambiguous situations 

Additional Information

Why Cuscal? 

At Cuscal, you’ll find a strong, successful company that’s reimagining the future. And our team is right there at the heart of it all.   

Here, you’ll deliver or support interesting, ground-breaking work that has real impact - on Australia’s financial services sector and the millions of customers it serves.  

You’ll innovate alongside skilled, smart, connected teams. 

And you’ll build an impressive, fulfilling career that continues to grow.   

You’ll also enjoy a range of benefits, including: 

• Recognition and growth: Celebrate achievements through IGNITE and grow with tailored development opportunities. 

• Wellbeing focus: Access initiatives supporting physical, mental, and financial health, plus discounts via ‘Cuscal Advantage.’ 

• Diversity and inclusion: Join a workplace that values different perspectives and flexible work arrangements. 

Join us and reimagine the future 

Ready to make an impact? Click APPLY to join Cuscal’s Group Risk & Compliance Transformation Program today. 

If you’re excited about this opportunity, we’d love to explore how you can contribute to our vision for the future. Screening and interviews may occur before the job ad closing date, so don’t wait - apply now. 

Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process.  

We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.   

Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.