Senior Data Technical Manager, Pacific Customer Resolution

Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. 

Mō te tūranga - About the role

As a Senior Data Technical Manager in our Customer Resolution team, you'll provide strategic and technical leadership across Customer Resolution data services, performing the delivery of critical remediation activities, governance requirements and customer outcomes.

Leading a team of data professionals, you'll be responsible for developing sustainable and scalable data capabilities, delivering complex data solutions, and driving continuous improvement across data frameworks, automation and technical practices. You'll play a key role in shaping the future direction of Customer Resolution data services, ensuring critical data assets, technical knowledge and capabilities are maintained in a resilient and controlled manner.

This is a unique opportunity to combine people leadership, technical expertise and strategic influence while working with stakeholders across Customer Resolution, Risk, Technology, Operations and Pacific business teams to deliver meaningful outcomes for customers and the organisation.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Location: Auckland or Wellington
Role Type: Permanent, Full-time

Ka aha tō rā e kite ai? - What will your day look like

You'll lead the delivery and evolution of Customer Resolution data services, providing technical leadership, governance oversight and strategic direction across complex data initiatives. Working closely with stakeholders across the business, you'll help ensure data solutions are sustainable, scalable and support positive customer outcomes.

• Lead the development and execution of Customer Resolution data capability, performing remediation event activities, governance requirements and future-state operating models.
• Oversee and deliver complex data solutions for customer remediation events, including customer identification, impact assessments, calculations, testing and implementation activities.
• Support the delivery and continuous improvement of capabilities that enable exception reporting, control monitoring and customer outcome oversight, ensuring solutions remain fit for purpose and aligned to future business needs.
• Provide senior technical leadership across solution design, quality assurance, governance, documentation and risk management practices.
• Drive automation, standardisation and continuous improvement initiatives that enhance efficiency, scalability and operational resilience across Customer Resolution data services.
• Lead, coach and develop a high-performing team of data professionals, building capability, supporting succession planning and helping reduce key-person dependency risks.
• Partner with stakeholders across Customer Resolution, Pacific Products, Risk, Technology, Operations and governance forums, providing trusted advice and data-driven recommendations to support effective decision-making.

Ōu Pūkenga? - What will you bring?

To grow and be successful in the role, you will ideally bring the following:

• Proven experience leading complex data, analytics or reporting functions, with strong technical expertise across data delivery, governance, solution design and quality assurance.
• Advanced analytical and technical capability, including experience with SQL, SAS, Python, data modelling, reporting frameworks and data quality management, with the ability to translate business requirements into practical data solutions.
• Experience supporting customer remediation, risk management, governance, operational controls or regulatory obligations, with a strong focus on delivering accurate, auditable and high-quality outcomes.
• Strong people leadership experience, including coaching and developing high-performing technical teams, building capability, supporting succession planning and creating sustainable operating models.
• Excellent stakeholder engagement and communication skills, with the ability to influence senior leaders, build trusted relationships and present complex technical concepts in a clear and meaningful way.
• Strong strategic thinking, planning and problem-solving skills, with experience driving continuous improvement, automation, modernisation initiatives and scalable data capabilities in complex environments.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.  

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.  

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.    

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.  

To find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can apply for this role by visiting ANZ Careers and searching for reference number 119810.

Te Rā Ōtinga - Job Posting End Date

05/08/2026, 11.59pm, (NZST)