Senior Insights Analyst - Remediation
Bank of New ZealandJobsCloseBy Editorial Insights
BNZ is hiring a Senior Insights Analyst for a 12 month fixed term to join the Remediation team in Auckland, onsite, delivering remediation cases with solid insights, data and technical solutions while coaching fellow analysts. You’ll investigate issues, define affected customer groups, quantify financial impact and ensure consistent, fair remediation outcomes, translating business problems into data solutions and contributing thought leadership to the Customer Remediation CoE. The role requires at least five years in data roles with SQL or Python and tools such as SAS, Snowflake, DBT or Hadoop, plus financial services experience focused on compliance. To apply, highlight your independent planning, stakeholder communication, ability to simplify technical details for non technical audiences, and readiness for a fast paced, autonomous team; closing date is 13 March 2026.
Worker Type:
Maximum Term/Fixed Term (Fixed Term)Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions though our promise "If you can imagine a better future, let's find a way."
We support wellbeing, flexible working and have a generous leave offering. No two days are the same.
Mō te Tūranga | About the Role
We have an exciting 12 month fixed-term opportunity for a Senior Insights Analyst to join our team. You’ll be responsible for delivery of remediation cases, providing quality insight, data and technical solutions and providing coaching and oversight of remediation cases to other analysts. You’ll play a key role in providing best practice solutions that enable effective, accurate and timely remediation for customers.
What are 5 day to day tasks the person in this tūranga will complete?
Coach the team on best practice, support workload management and identify areas for processes improvement/develop new approaches as and when necessary.
Investigate and analyse issues to define the impacted customer population, accurately determine the financial impact and utilise the most up to date customer information to aid the end-to-end remediation process.
Ensuring consistent remediation approaches and fair customers outcomes
Identify the underlying issue, translate, document and develop data solutions from business problems.
Provide thought leadership based on data learnings and developments to the wider Customer Remediation Centre of Expertise (CoE).
What attributes will this person display in order to be successful in this role?
To be successful in the role we require open communication with the team and with stakeholders, providing valuable insights into current processes. You will also bring a logical mindset and be open to adjusting viewpoints based on feedback. You will bring:
Minimum 5 years’ experience in a data role with various database tools such as SAS, Snowflake, DBT or Hadoop and languages such as SQL or Python.
Proven financial services experience, with an emphasis on compliance and products.
Ability to plan, prioritise and manage tasks independently.
Comfort in developing technical solutions to mitigate or remove manual processes.
Ability to understand details relating data challenges, how the solution was developed, and communicating this to senior stakeholders in non-technical and easy to understand language.
Critical thinking skills and an analytical mind, giving you an inclination for problem solving.
What is the most challenging thing about this opportunity?
The unique product scenarios can at times be very complex so having a level head and being logical in approach goes a long way.
What is the team culture and environment like?
We work in a relaxed and understanding environment where everyone is given their own autonomy working towards timelines unique to that remediation. You will be joining a cohesive team – I enjoy interacting with them both from a working and personal level.
Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand
This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it.
Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”
Closing Date: 13 March 2026Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early.