Senior Manager - Retailer Customer Success (Market research, Data analytics, Consumer Insights)

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NIQ is seeking a Senior Manager, Customer Success to partner with major MEA retailers from the UAE based Sharjah office, delivering an analytics driven client experience and guiding multi market engagements. You will own executive relationships, lead Joint Business Planning, QBRs and governance, and drive NPS through proactive service delivery while uncovering growth opportunities and supporting renewals and RFPs. The ideal candidate has 8-12 years in CPG, retail or analytics with deep POS, Panel or SAI expertise, prior NielsenIQ or GfK experience, a track record of revenue growth, and strong stakeholder leadership; MBA preferred. To apply, tailor your CV to showcase JBP success, cross functional leadership, and measurable outcomes, confirm UAE residency and onsite availability in Sharjah, and prepare concise client stories that translate insights into action. Diversity and inclusion are important to NIQ.

Job Description

Important Note This role is only intended for candidates who are already living and based in the UAE.

Job Overview The Senior Manager – Customer Success (Retail Executive) will act as a strategic partner to key retail clients across the region. The role focuses on delivering a seamless, analytics‑driven client experience, leading high‑impact engagements, and strengthening long‑term partnerships. This position oversees major strategic Retailers and supports multi‑market needs across MEA .

Key Responsibilities Client Leadership & Strategy

• Act as senior relationship owner for key retail clients, managing executive‑level engagement. Own client management and communications.
• Identify and engage senior stakeholders across client organizations.  Build client relationships and identify sales opportunities
• Partner with Account Directors to define and execute strategic service direction and support renewal
• Lead Joint Business Planning (JBP) with clear objectives and measurable success metrics.

Lead onboarding and transformation processes.

Value Delivery & Client Excellence

• Lead Quarterly Business Reviews (QBR/Thought Leadership) and Top to Top client reviews.

• Drive client satisfaction through structured NPS programs and proactive service governance.

• Collaborate with cross‑functional teams to ensure best‑in‑class delivery.

• Serve as the single point of ownership for escalations and governance.

Growth & Commercial Impact

• Identify and convert growth opportunities based on client needs and NIQ’s portfolio.
• Elevate partnership opportunities and manage strategic communications.
• Mentorship and coaching of internal teams to generate leads and expand partnerships, providing guidance based on their own experiences and success
• Support renewals, RFPs, and commercial proposals.
• Demonstrate ownership of revenue growth and pipeline health.
• Encourage participation in cross-functional projects that involve other departments to foster broader understanding and collaboration.

Insights Leadership & Thought Partnership

• Develop deep expertise in client business models and strategic priorities.

• Deliver thought leadership using NIQ data and analytics.

• Translate insights (TSR/RMS/CI/Macro Trends ) into actionable strategies. Drive usage of NIQ approved AI tools for faster turnaround.

• Identify opportunities to expand Retail advanced analytics adoption.

Operational Excellence & Governance

• Lead client onboarding and ensure seamless integration of services.

• Establish governance frameworks and communication cadence.

• Ensure clarity in delivery standards, KPIs, and expectations.

• Drive continuous improvement in processes and engagement models.

About the Candidate

• 8-12 years of experience in CPG, retail, market research, or analytics‑driven roles . Prior NielsenIQ or GfK Experience is required

• Strong experience managing regional/global retail accounts.

• Deep expertise in analytics solutions (POS, Panel or SA&I).

• Proven track record in senior stakeholder management and complex client leadership.

• Strong consultative mindset and strategic problem‑solving skills.

• Demonstrated success in revenue growth and client expansion.

• Experience with JBP, NPS, and value‑based selling.

• Excellent presentation and storytelling skills.

• Ability to lead cross‑functional teams in a matrix environment.

• Master’s degree (MBA preferred).

Important Note This role is only intended for candidates who are already living and based in the UAE.

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Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion