Senior Manager Ticketing Contracts

JobsCloseBy Editorial Insights

Transport for NSW is seeking a Senior Manager Ticketing Contracts to lead large scale ticketing contracts such as the Opal system, oversee outsourced services, ensure compliance and strong vendor management, and mentor a team while serving as a key interface for stakeholders in Parramatta. The ideal candidate will bring proven experience in complex commercial contract management within large scale, customer facing or technology environments, along with demonstrated leadership and the ability to develop teams and manage high value providers. To apply, tailor your CV to highlight governance, performance management and successful negotiations; review the role description and information pack; apply by 11:59 PM Monday 6 July 2026; contact Jade Sherwood for questions; we value inclusion and flexible work options.

You’re accountable for your actions and those of your team and you collaborate and support others to consistently deliver on your promises.

If finding complex technological solutions is your game, we've got the team for you. You're going to help us create seamless operations that result in efficiency for millions of customers.

In this role, you'll:

You will be involved in leading and managing large-scale ticketing contracts, including oversight of high-value customer-facing agreements such as the Opal system.

You will support the delivery and performance of outsourced services, ensuring compliance, operational effectiveness and strong vendor management across complex contracts.

You will be responsible for leading and mentoring a team, balancing hands-on contract management with people leadership and acting as a key interface for stakeholders.

For more information on this position and business unit,  view the role description and information pack.

About you

You have strong experience in complex commercial contract management, ideally within large-scale, customer-facing or technology environments.

You have proven leadership capability, with experience managing and developing teams while overseeing high-value outsourced service providers.

You have excellent stakeholder and vendor management skills, with the ability to operate across technical and commercial environments and manage competing priorities.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. 

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.