Senior NICE CXone Developer

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HTG is seeking a Senior NICE CXone Developer to design, develop, and optimize contact center solutions for IT, Security and Business teams in a remote, full-time role. The right candidate has 3-5+ years with CCaaS platforms, with NICE CXone preferred, plus hands on experience in IVR scripting, ACD configuration, and call routing and solid REST API know-how. You will design IVR flows, configure queues and agent profiles, and support testing and deployments across DEV, UAT and PROD, while troubleshooting routing and platform issues and creating technical docs and call flow diagrams. For applying, tailor your resume to CXone wins, quantify outcomes, show cross functional collaboration, confirm Canada work authorization and Word format, and add any NICE CXone certifications or regulated industry experience as differentiators.

WE'RE HIRING!

At HTG, you’ll push boundaries with the latest tech and collaborate with a team that loves what they do. Be part of a design services company that is amongst the companies that lead the world in technology and innovation.

Your next chapter starts here. 

We are seeking a Senior NICE CXone Developer to support IT, Security, and Business teams in designing, developing, and optimizing contact center solutions. The environment includes a single business unit and does not use VCS.

In this role, you will:

• Design and build IVR call flows and routing logic using NICE CXone Studio

• Develop and maintain API integrations (CRM, payment systems, web services)

• Configure ACD, skills, queues, and agent profiles

• Support testing cycles and deployments across DEV, UAT, and PROD

• Troubleshoot call routing, scripting, and platform issues

• Create and maintain technical documentation and call flow diagrams

• Collaborate with internal business, IT, and security teams, as well as vendor partners

Requirements

• 3–5+ years of experience with CCaaS platforms (NICE CXone preferred; Genesys or Amazon Connect also considered)

• Strong hands-on experience with IVR scripting, ACD configuration, and call routing

• Solid understanding of REST APIs and system integrations

• Experience supporting testing, deployments, and production operations

• Good understanding of contact center operations (voice and digital channels)

• Strong troubleshooting and problem‑solving skills

• Effective communication skills and ability to work cross‑functionally

Nice to have:

• NICE CXone certifications

• Experience in utility or regulated industries

High Tech Genesis Inc. is an Equal Opportunity Employer committed to building inclusive teams where diverse perspectives drive innovation.

We support an accessible recruitment process and are happy to provide accommodation upon request.

Applicants must be legally authorized to work in Canada, and resumes should be submitted in Microsoft Word format.