Senior Officer, CCS IBG & Govt ( Alain )

JobsCloseBy Editorial Insights

FAB’s Senior Officer, CCS IBG & Govt in Abu Dhabi is an onsite, full-time role on the frontline, handling walk-in clients, counter operations, and supporting relationship teams with operational services for corporate clients. You will perform client identification checks, process inward and outward remittances, cheque clearing, and other cash management tasks while upholding SOPs and strict data confidentiality. The ideal candidate holds a Bachelor's degree or higher diploma and at least two years of banking experience in similar duties, with solid skills in banking systems, Windows, MS Office, and clear communication. To apply, tailor your resume to emphasize front-line service, accuracy, teamwork, and a proven ability to improve processes, aligning with FAB values.

KEY ACCOUNTABILITIES: 

• Possess hands on experience in handling walk in customers.

  • Possess adequate skills in managing client service counter functions.
    • Act as the first point of contact for walk in clients, receive instructions/documents and attend client queries.
      • Carry out customer identification checks in line with standard operating procedure.
      • Handle day-to-day activities assigned by the unit head for all products pertaining to Corporate client services

        • Support relationship management teams by providing operational services and support to their clientele.

          • Possess experience on cash management operation functions like inward and outward remittances, cheque clearing.
            • Possess appropriate understanding on other cash management related products & procedures.
            • Ensure complete adherence to the policies and procedures laid down by FAB for operations without compromise to controls set as per departments SOP.
            • Review SOPs as per internal Audit and RMU requirement for the process handled.
            • Ensure that designated processes are managed efficiently with a high degree of accuracy and timeliness.
            • Maintain confidentiality of customer data in line with data leakage and prevention policy.

            • Actively participate in systems changes / process enhancements / pan bank initiatives in timely and effective manner.

               

               

              Job Context :

            • Ensure timely service to clients and arrange to provide appropriate service either directly or in liaison with other internal departments or branches.

              • Receive customer requests/documents and provide acknowledgement back upon receipts.

                • Deliver customer requests/documents through the counter and obtain acknowledgement from the customer upon delivery.
                  • Verify the authority of customers authorized representative while accepting delivering documents.
                  • Manage processing of inward /outward and account to account transfers.
                  • Handle processing of post-dated and current dated cheques without compromising the accuracy standards set by the unit.
                  • Attend & resolve queries on time from both internal & external customers.
                  • Provide appropriate statistics on MIS.
                  • Provide back hand support to Operations teams on: -
                • Account Opening documentation
                • Account maintenance activities
                • Corporate Credit Card operation
                • Cheque book request
                • Balance confirmation letters
                • Return Cheques
                • Payments (Inward and Outward) related queries
                • Charges related issues
                • eChannel related issues
                • Client Correspondence
                • Exception handling
                • Any other responsibilities assigned from time to time as part of job rotation exercise.

                 

                QUALIFICATIONS & EXPERIENCE: 

              • Minimum Qualification: Bachelor’s Degree / Higher Diploma

              • Minimum Experience: Minimum 2 years of banking work experience specific to the job role.

           

           

          ANNEXURE: TECHNICAL & BEHAVIOURAL COMPETENCIES :

           

        • Technical skill set – Proficiency in processing various banking systems and sound knowledge on Windows and MS Office.
          • Proficient type writing skills.
            • Display analytical and presentation skills.
              • Ability to articulate thoughts clearly and communicate eloquently.
              • Exhibit FAB’s core values at work.