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Senior Onsite IT Support / Team Lead

Excis Compliance
Full-time
On-site
Vevey, VD

JobsCloseBy Editorial Insights

Excis is hiring a Senior Onsite IT Support Team Lead in Vevey to guide day-to-day on-site support, oversee shift planning and technician coverage, and deliver VIP and executive IT service while driving overall performance. This role leads the Digital Bar and IT Boutique, manages PC refresh and lifecycle programs, and ensures HAM and CMDB governance, with a focus on remote support adoption and reduced on-site demand. Key requirements include five to six years in on-site IT or end-user computing, expert endpoint and AV support, VIP experience, strong leadership and English plus French fluency, and solid documentation skills. To apply, tailor your resume to prove leadership impact, SLA KPI improvements, and collaboration in a fast growth-focused, family-like environment.

WE ARE HIRING FOR A SENIOR ONSITE IT SUPPORT/TEAM LEAD IN VEVEY, SWITZERLAND. Excis is a global IT support leader, driven by innovation and collaboration. We are seeking an experienced Senior on-site IT Support/Team Lead  to oversee and drive high-quality end-user support services. The role involves managing on-site technicians, ensuring operational excellence, and delivering exceptional VIP and executive support while continuously optimizing service performance.

Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

· Client in 190+ countries

· 6000+ Engineers

· 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.   Start your journey with Excis and grow with us!

KEY RESPONSIBILITIES

  • Act as the Team Lead for on-site support operations, ensuring seamless day-to-day service delivery

  • Manage shift planning , technician availability, workload balancing, and on-site coverage

  • Prioritize incidents, service requests, and VIP issues , ensuring timely and effective resolution

  • Provide advanced support to VIPs and executive users , maintaining high service standards

  • Own the Digital Bar and IT Boutique services, ensuring readiness, quality, and user satisfaction

  • Lead PC refresh and lifecycle programs , including:

    • Strict adherence to processes and execution quality

    • Asset decommissioning and CMDB accuracy

  • Drive remote support adoption and promote user self-help initiatives to reduce on-site demand

  • Minimize dispatch volumes through effective triage, enablement, and automation

  • Govern Hardware Asset Management (HAM) accuracy, compliance, and audit readiness

  • Coordinate hands-and-eyes support for server, network, and infrastructure teams

  • Lead technician onboarding , induction programs, and Train-the-Trainer sessions

  • Deliver end-user training sessions and new user induction programs

  • Act as the escalation point and primary interface with the Service Desk and other resolver teams

  • Drive continuous service improvement using SLA, KPI, and user experience insights

  • Promote end-user adoption , self-service awareness, and service optimization initiatives.

    • Requirements

  • 5 to 6 years of relevant experience in on-site IT support, endpoint services, or end-user computing environments

  • Expert-level experience in endpoint services, audio-visual (AV), and IT boutique support environments

  • Strong VIP and executive support experience with excellent stakeholder management skills

  • Proven ability to plan shifts, prioritize workloads, and optimize on-site resources effectively

  • In-depth knowledge of Hardware Asset Management (HAM) and CMDB governance , including compliance and audit readiness

  • Working knowledge of server hardware and data center etiquette , including hands-and-eyes support

  • Demonstrated coaching, mentoring, and team leadership capabilities

  • Excellent documentation, reporting, and presentation skills

  • Strategic, calm, and solution-oriented mindset , with the ability to manage high-pressure situations

  • Fluency in English and French

    • Benefits

    Why Join Us?:

    At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

    Ready to make a difference and grow your career? Apply now to join Excis in Switzerland and be at the forefront of IT support excellence!