Senior Patient Admin Executive
NMC HealthcareJobsCloseBy Editorial Insights
Senior Patient Admin Executive at NMC Healthcare is a full-time onsite role in Dubai requiring 2+ years in customer service or related field, with UAE healthcare experience a plus. You will greet patients, register new patients, conduct follow-ups, answer insurance inquiries, manage billing and co-pay collection, handle calls and emails, and serve as a team lead coordinating with departments. Success hinges on warm, professional communication, accurate patient data entry, payer eligibility verification, and clear information about coverage and billing. To apply, tailor your CV to highlight patient registration accuracy, insurance navigation, problem resolution, and leadership experience in UAE healthcare environments and HIS.
Responsible to provide a range of duties including greeting patients when they enter the medical facility, confirming and registration of new patients, follow ups, answering insurance queries, billing, answering calls and checking emails on a regular basis, as well as acting as a team lead.
Greet patients/clients, secure nature of visits and direct to appropriate individual/department, provide routine information about the hospital when necessary.
Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropriate and/or schedules appointments.
Register new patients/ follow up patients and update existing files by collecting patient details. Also, respond as appropriate to inquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of related problems.
Ensure payor eligibility verification.
Provides information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor. Collect the payment/ co-payment if any after checking the insurance eligibility, enter on the hospital information system and then send the patient for consultation/ any other services.
Provide claim forms in case the patient wants to claim reimbursement.
2+ years of experience in customer service role or relevant field, Healthcare experience in UAE will be an advantage.