Senior Process Optimisation Manager

JobsCloseBy Editorial Insights

NRMA is seeking a Senior Process Optimisation Manager to lead the operational excellence strategy for Roadside, delivering high impact improvements that boost member outcomes, frontline effectiveness and cost to serve. You will lead a specialist team, partner with executives to simplify processes and solve complex challenges, and drive scalable value through Lean Six Sigma, service design and data-led insights. The role calls for substantial experience in enterprise-wide transformation, a Lean Six Sigma Black Belt, BPMN 2.0 modelling, and a proven ability to engage stakeholders and prioritise initiatives with measurable benefits. In return you gain flexible, inclusive culture, strong benefits and career progression across the NRMA group. Apply via our careers site, expect pre-employment checks, and avoid unsolicited agency resumes.

Company Description

We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do.  From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising.   

That's why a career with us means creating the future you want, while helping the NRMA Group to keep moving Australia forward.  Together, we can make a difference. 

Job Description

As our Senior Process Optimisation Manager, you'll lead the strategy and delivery of operational excellence across Roadside, driving improvements that enhance member experiences, increase frontline effectiveness and reduce cost to serve. Leading a team of improvement specialists, you'll partner with senior leaders to simplify processes, solve complex business challenges and deliver measurable outcomes at scale. 
 

What You'll Do 

• Lead the operational excellence and process optimisation strategy for the Roadside business 

• Drive a portfolio of high-impact improvement initiatives that enhance member outcomes and operational performance  

• Lead, coach and develop a specialist team focused on continuous improvement, service design and operational effectiveness 

• Partner with senior stakeholders to identify opportunities, influence decisions and deliver sustainable business change  

• Use Lean Six Sigma, service design and data-led insights to remove friction, simplify processes and unlock value  

• Build continuous improvement capability across the organisation through coaching, governance and best practice frameworks 
   

What You'll Bring 

• Significant experience leading operational excellence, process optimisation, business improvement or service design functions  

• Proven success leading teams and delivering complex, enterprise-wide transformation programs  

• Lean Six Sigma Black Belt certification with strong expertise in structured problem-solving and continuous improvement methodologies (Master Black Belt certification will be highly regarded) 

• Experience with modelling using BPMN 2.0 workflows

• Strong commercial acumen with the ability to identify, prioritise and deliver measurable business benefits  

• Exceptional stakeholder engagement and influencing skills, with experience partnering at an executive leadership level  

• A strategic mindset, passion for continuous improvement and a track record of driving meaningful operational change 

What's in it for you? 

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts 

• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 

• Discounts on a range of NRMA personal insurance products including car, home & travel 

• Grow, progress or relocate your career and move around the NRMA Group or different locations with us. 

Know you belong 

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team. 

Successful applicants will be required to complete pre-employment checks. 

Join the NRMA and grow your career with us.  Apply now, we cannot wait to hear from you or visit our careers site to find out more! 

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.