Senior Product Analyst

JobsCloseBy Editorial Insights

This Senior Product Analyst role at Worldline NZ sits at the heart of New Zealand’s payments ecosystem, focusing on eCommerce and online platforms for a fast moving, hands-on team. You’ll translate business needs into clear user stories and acceptance criteria, own the backlog, and support merchant onboarding to accelerate revenue. You’ll partner with Product, Engineering and cross‑functional squads in an Agile environment, using Jira and Confluence, and apply strong SQL and BI skills to non functional areas such as performance, scalability and security. To apply, tailor your CV with measurable outcomes, show concrete backlog items and user stories, and highlight stakeholder management and impact.

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Build the future of online payments with a leader in digital commerce.
Why we need youWorldline has been powering New Zealand’s payments ecosystem for decades — from launching world‑leading EFTPOS in 1989 (you may remember us as Paymark) to shaping the payment innovations that Kiwi businesses rely on today. We sit at the heart of Aotearoa’s payments infrastructure, partnering with start‑ups, large enterprises, and major banks to deliver seamless, secure payment experiences across every channel: in‑store, online, and on‑the‑go.
As we continue to scale and evolve our digital capabilities, we’re searching for an Experienced Product Analyst with strong eCommerce and online platform experience to join our high-performing Online Products team.
This is a hands‑on, high‑impact role suited to someone who is curious, analytical, and thrives in a fast-moving environment where customer experience and platform performance are everything. What you’ll be doing·       Lead analysis and requirements for enhancements, new features, and platform improvements across our eCommerce products. ·       Translate business needs into clear specifications — user stories, acceptance criteria, and structured backlog items that drive high‑quality delivery. ·       Support customer integrations, ensuring smooth onboarding, fast speed‑to‑revenue, and strong ongoing merchant outcomes. ·       Drive day‑to‑day excellence of our eComm Gateway by managing incoming requests, refining processes, and keeping delivery aligned to business priorities. ·       Build strong relationships with customers, partners, suppliers, and internal teams to align requirements, resolve conflicts, and enable successful product outcomes. What you’ll bring·       Experience as a Product Analyst or Business Analyst in eCommerce, payments, or online platforms ·       Strong ability to turn business needs into clear requirements, user stories, and acceptance criteria ·       Confidence working with Product, Engineering, and cross‑functional squads in an Agile environment ·       Proficiency with JIRA, Confluence, and modelling techniques ·       Solid understanding of non‑functional requirements (performance, scalability, resilience, security) ·       Excellent stakeholder management and communication skills ·       Strong analytical skills, ideally with SQL and BI tools ·       A proactive, adaptable mindset with the ability to thrive in a fast‑paced environment. Why this role mattersThis isn’t just a BA role. It’s an opportunity to:-Influence a mission‑critical national payments platform-Support tens of thousands of Kiwi merchants-Shape digital experiences that millions of consumers touch every day-Be part of a team where your expertise truly moves the needle.
You’ll join a business with deep roots in NZ’s payment innovation — and a huge future ahead as we continue transforming the digital commerce landscape. Why join Worldline?You’ll enjoy:-Hybrid working and regular connection events-A new Auckland CBD office with harbour views, on‑site café, bar and gym-Subsidised massage therapy — yes, really-Bonus potential-A strong rewards and recognition programme-A people‑first culture with genuine flexibility and trust.
We’re proud to be recognised as a Top Employer, Great Place to Work, and winner of Small Workplace of the Year at the HeadFit Awards. Ready to make your impact?If you’re driven by problem‑solving, passionate about digital commerce, and excited by the chance to shape one of New Zealand’s most important payment platforms — we’d love to hear from you.
Apply now and help us build the future of eCommerce in Aotearoa.