Senior Program Manager

JobsCloseBy Editorial Insights

Shield is seeking a Senior Program Manager to own end-to-end governance for complex, multi-stream SaaS deployments in regulated environments, guiding customers from pre-contract activities through go-live and production handover. This is senior delivery leadership, not a project coordination role, with a focus on turning complexity into structure, delivering on time and within budget while creating measurable business value. Success hinges on executive stakeholder management, risk and dependency orchestration, cross functional leadership across time zones, and disciplined governance. To apply, showcase 4–7 years leading enterprise programs in multi-disciplinary settings, proven end-to-end SaaS implementations, experience with external partners, and comfort in financial services or regulated sectors; highlight Jira, governance frameworks, POC to production transitions, and quantified outcomes. London onsite.

Description

Shield is looking for a highly capable and delivery-driven Senior Program Manager to lead complex, multi-stream enterprise implementations for global financial institutions. 

This is not a project coordination role - it is a senior delivery leadership position. A Shield Program Manager owns full program governance across customer, Shield, and external partners. They guide customers from pre-contract activities (including POCs) through go-live and transition to production, ensuring structured execution across multiple parallel workstreams. 

Our Program Managers operate in highly regulated enterprise environments where clarity, ownership, executive alignment, and predictable delivery are critical. You will turn complexity into structure, risk into transparency, and execution into measurable business outcomes. 

A Program Manager at Shield delivers complex, regulated programs with clarity and consistency - enabling customers to go live on time, within budget, and with confidence. 

Through strong ownership, cross-functional alignment, and structured governance, Shield Program Managers create predictable delivery and long-term customer value. 

 Key Responsibilities 

1. Own End-to-End Program Governance 

2. Lead Multi-Party Delivery  

3. Executive Stakeholder Management  

4. Risk & Dependency Management  

5. Drive Structured Execution & Process Discipline  

6. Lead Customer-Facing Milestones 

7. Data-Driven Delivery Leadership 

8. Change & Adoption Leadership 

Requirements

Required Experience 

• 4–7 years of experience managing enterprise-level programs in multi-disciplinary, cross-functional environments. 
• Proven experience leading complex SaaS implementation programs end-to-end. 
• Experience managing programs that include external partners or system integrators. 
• Experience working with large enterprise organizations, ideally within financial services or other regulated industries. 
• Strong executive stakeholder management experience. 
• Experience managing technical SaaS deployments across multiple teams and time zones. 

Preferred 

• Experience in compliance, surveillance, fintech, or regulated SaaS environments. 
• Experience working in global enterprise delivery models. 
• Familiarity with Jira and structured program governance frameworks. 

Why Join Shield 

At Shield, you will lead high-impact programs for some of the world’s largest financial institutions. 

This role offers the opportunity to directly influence enterprise customer success, operational scalability, and long-term company growth. 

Shield is the industry’s most comprehensive digital communications governance and archiving solution, purpose-built for financial institutions. Named a Visionary by Gartner, Shield’s platform blends AI innovation with deep regulatory expertise to simplify compliance, strengthen security, and unlock efficiency.  

Trusted by leading global financial institutions, Shield works closely with its partners to help compliance teams uncover hidden risks, prevent financial crimes, and protect both people and markets. . With operations across key financial hubs worldwide, we support customers wherever they operate, navigating complex regulatory environments with confidence. At our core, we’re focused on building trust: protecting market integrity and creating a world where communication is understood and accountable.

Our work has been recognized by industry leaders and analysts, including Deloitte Fast 500, Dun & Bradstreet’s Top 20 Companies, Regulation Asia Awards, and RegTech Insight Awards Europe-reflecting our impact, growth, and commitment to excellence.  

If you’re ready to make a real impact at a fast-growing, mission-driven company working with the world’s leading banks to redefine communication governance and compliance - this is the place for you.