Senior Program Manager - Planning & Community Performance - Ontario

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TELUS is seeking a Senior Program Manager for Planning and Community Performance in Ontario to orchestrate large scale deployment initiatives across regions, combining governance for multi-site programs with coordinated go-to-market planning, executive stakeholder engagement, and rigorous performance analytics. The ideal candidate brings 10 to 12 years of experience managing complex programs, a proven track record in strategic leadership or management consulting, and hands-on expertise in Agile, Waterfall or Hybrid methodologies, plus strong skills in data analysis and dashboarding. To apply, tailor your resume to spotlight governance processes, milestone management, and executive updates, quantify outcomes with metrics, demonstrate influence without authority, and highlight adaptability and bilingual ability if relevant.

Description

Join our team and what we'll accomplish together

TELUS' mission is to unleash the power of its world-class networks to deliver the best solutions to Canadians, at home, at work, and on the go. We make the world better by leveraging technology to break down barriers and enable everyone to reach their full potential.

Our culture is fundamentally centered on a passion for growth, our deep desire to seize every opportunity and embrace change, our values inspiring excellence and the courage to innovate. The growth mindset encourages each of us to lean in and learn about what matters most to our customers, to create the foundational knowledge that enables us to make decisions that prioritize customers in everything we do. In doing so, we create innovations that change the lives of thousands of people across Canada.

At TELUS, we are always learning and insatiably curious. In the face of uncertainty, we take risks and learn quickly from our mistakes. We build on everyone's ideas because we are stronger together. We are impressed by what humans dare to achieve and are motivated every day to enable others to do more through our technology and innovation. Together we make a difference.

What you'll do

The Senior Program Manager will be responsible for orchestrating and executing strategic deployment initiatives. This high-level role requires expertise in managing complex programs, cross-functional coordination, and deploying regional go-to-market strategies.

Marketing PMO and Strategic Planning:

• Develop and operationalize governance models for multi-site deployment initiatives
• Coordinate deployment phases and ensure compliance with critical milestones
• Facilitate governance committees and performance reviews with executive stakeholders
• Maintain program documentation (methodologies, templates, processes)

Program Management and Deployment:

• Manage implementation and deployment of programs/projects
• Ensure alignment of construction, triage, and process development
• Coordinate unified Go-to-Market planning (annual/quarterly)

Strategic Planning and Execution:

• Develop and maintain deployment models for complex regional initiatives
• Orchestrate integrated go-to-market strategies combining macro and micro approaches
• Define and optimize corporate and local marketing strategies
• Coordinate with infrastructure teams for deployment schedule alignment

Stakeholder Management:

• Serve as primary point of contact between executive leadership and regional deployment teams
• Coordinate with regional leaders for strategic initiative execution
• Manage relationships with external partners and service providers
• Present strategic updates to executive leadership and governance committees

Performance and Analytics:

• Define and track performance indicators by deployment phase
• Implement critical milestone tracking systems
• Analyze regional performance data and provide actionable insights
• Create dashboards for near real-time initiative tracking

Qualifications

What you bring

Education and Experience:

• Bachelor's degree in business administration, strategy, project management, or related field (MBA a major asset)
• Minimum 10-12 years of experience managing complex strategic programs
• At least 5 years in strategic leadership role or management consulting
• Demonstrated experience in multi-site or multi-geography program deployment
• Knowledge of telecommunications sector or technology infrastructure (an asset)

Technical Skills:

• Expertise in project and program management methodologies (Agile, Waterfall, Hybrid)
• Proficiency in program and portfolio management tools
• Advanced skills in data analysis and analytical dashboard creation
• Knowledge of go-to-market strategies and multi-channel marketing

Interpersonal Skills:

• Exceptional leadership and ability to influence without direct hierarchical authority
• Excellent communication skills (written and oral)
• Strategic and analytical thinking with strong execution orientation
• Ability to manage ambiguity and make decisions in a complex environment

Great-to-haves

• Bilingual in English and French