Senior Sales and Service Consultant

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KiwiRail is seeking a Senior Sales and Service Consultant for the Christchurch Travel Centre, a full‑time onsite role on a seven day roster (shifts 6:30am to 5:00pm, weekends included). You’ll manage B2B and B2C enquiries, drive sales and conversions, process bookings and refunds, and support customers through disruptions while guiding the team on best practice. Key requirements: proven sales and customer service experience in tourism or a similar field, a current Full Class 1 NZ Driver Licence, roster flexibility, and strong communication and problem solving skills. Benefits include competitive pay, ongoing development and career progression. Applications close 11 September 2026; NZ residency or citizenship required; pre‑employment medical and drug screen. Tips: tailor your CV to highlight conversion rates, complex bookings, disruption handling, and coaching experience.

• Position Located in Christchurch
• Competitive salary and employee benefits
• Ongoing learning and career development opportunities

Position Description

He whakamārama mō te tūranga mahi | About the role:

We're looking for an experienced Senior Sales & Service Consultant to join our Christchurch Travel Centre team.

This is a hands-on senior role where you'll deliver exceptional customer service while supporting team performance, driving sales, managing complex bookings, and contributing to continuous improvement initiatives. You'll act as a subject matter expert, providing guidance on customer enquiries, disruption management, booking processes, and industry best practice.

Working with Great Journeys New Zealand and Interislander customers, you'll help turn enquiries into bookings while delivering outstanding customer experiences every step of the way.

Key responsibilities include:

• Managing B2B and B2C enquiries from initial contact through to confirmed bookings
• Driving sales and maximising conversion opportunities
• Accurately processing bookings, amendments, refunds, and payments
• Supporting customers during service disruptions and operational changes
• Providing guidance on complex enquiries and travel arrangements
• Monitoring sales and customer trends to identify opportunities for improvement
• Supporting continuous improvement initiatives and team capability development

Roster: This role operates on a 7-day roster, with shifts between 6:30am and 5:00pm, including weekends, public holidays, and on-call support when required.

Ngā pukenga e rapu nei mātou | What you will bring:

You'll have experience in tourism, travel, hospitality, contact centres, or another customer-focused environment, along with:

• Proven sales and customer service experience
• A current Full Class 1 New Zealand Driver Licence
• Flexibility to work a roster that includes weekends, public holidays, and on-call requirements
• The ability to travel between KiwiRail locations as required
• Strong commercial awareness and the ability to identify sales opportunities
• Experience managing complex customer enquiries and bookings
• Excellent communication and relationship-building skills
• Confidence analysing information, identifying trends, and solving problems
• A proactive, solutions-focused approach
• The ability to remain calm and professional in a fast-paced environment
• Previous coaching, mentoring, or team support experience is highly desirable

Nōu te rourou | What's in it for you:

At KiwiRail, you'll help showcase some of New Zealand's most iconic travel experiences while being part of a supportive and collaborative team.

We offer:

• Competitive salary and employee benefits
• Ongoing learning and development opportunities
• Career progression pathways across KiwiRail
• A supportive and inclusive team culture
• The opportunity to be part of New Zealand's tourism and rail industry

Kua rite, kia rite | Ready to Make a Difference?

If you're passionate about delivering exceptional customer service, achieving sales success, and creating memorable customer experiences, we'd love to hear from you.

Rā aukati | Applications close: 11 September 2026 (Unless filled sooner) 

Successful candidates must pass a pre-employment medical and drug screen  

Applicants must hold New Zealand residency or citizenship  

KiwiRail is committed to creating an inclusive and supportive workplace where everyone can feel valued and respected. We welcome applications from people of all backgrounds, abilities, and experiences because together we are stronger.