Senior Technician (Contract)

JobsCloseBy Editorial Insights

ST Engineering is seeking a Senior Technician (Contract) for an onsite role at 31 Corporation Road, Singapore. The position centers on delivering top tier Aftersales service, liaising with customers to schedule the bus servicing and repairs, diagnosing faults, opening Maximo job cards and ordering parts, and carrying out repair and servicing including batteries. You will diligently record service reports with mileage, parts, and fault codes, provide timely progress updates, and obtain customer sign off. Additional duties include breakdown support and recall or warranty work as documented by MAN, plus other tasks as required. Ideal candidates have computer literacy, a background in electrical and air conditioning repair, basic English, customer service orientation, adaptability, professionalism, and strong urgency judgment. In your application, highlight CMMS experience, relevant repair background, and a proven ability to manage customer expectations and on site requirements.

Job Descriptions

• To ensure overall customer satisfaction with Company’s Aftersales service
• Liaising with customer to arrange the bus to be service and repair
• Perform diagnosis on vehicle for fault finding
• Open Job card in Maximo system and demand parts
• Carry out repair/service job & servicing of battery, etc
• Diligent recording of all info in service report (mileage, parts list, fault codes, etc)
• Update to customer the progress timely
• Get customer to sign on service report to acknowledge the repair jobs
• Provide  breakdown support to customer
• Carry out recall /warranty job as documented by MAN
• Other functions as required by superior

Skills

• Computer literacy
• Electrical & Air Con repair background
• Basic oral and written communication in English
• Customer service orientated
• Professional and able to adapt to situational changes
• Judgement of urgency