Senior Teleoperations Lead

TSMG is looking for a Senior Teleoperations Lead to guide robotics operations teams supporting AI training, robotic testing, and commercial deployments. The role is full-time and based onsite in London, with day-to-day work anchored in a control-room style environment that connects field operations, engineering and client stakeholders.

This position is ideal for someone who enjoys leading people in technology-driven, mission-critical programs and who can coordinate across shifts, safety processes and quality standards. It’s a good fit for those who get excited by emerging tech and want to help shape how robotics and autonomous systems are deployed in real-world settings.

The right candidate blends strong operational leadership with a passion for tech, bringing experience from robotics operations, teleoperations, autonomous systems, fleet management, control rooms, or other technical operations contexts.

Guiding teleoperations from the control room

You will lead teleoperations across multiple shifts, manage daily staffing and onboarding, and mentor new operators while upholding safety and procedural compliance. Your hands-on leadership will help keep teams aligned and prepared to handle the pressures of fast-moving projects.

You’ll monitor key performance indicators and productivity, ensuring delivery against quality and performance targets. You’ll also coordinate robot deployment schedules and ensure operational readiness, while guiding incident escalation and resolution so issues are addressed quickly and effectively.

Beyond the technical, you’ll be the primary operational contact for both internal and external stakeholders, working closely with engineering, product and project management teams. You’ll produce operational reports and performance summaries and support customer-facing robotics programs and deployments, helping to translate field insights into actionable improvements.

What it takes to lead the teleoperations crew

Essential

• Proven track record leading operational teams in a technology-driven setting
• Clear, effective communication and strong organizational skills
• Experience in robotics operations, teleoperations, autonomous systems, fleet management, control rooms, or related technical operations
• Ability to thrive in a fast-paced environment driven by technology

Preferred

• Experience supporting robotics, AI, AV/ADAS, drone, or automation programs
• Experience managing distributed or shift-based teams
• Technical background in engineering, operations, or industrial environments

Compensation, benefits and daily logistics

The role sits in a leadership capacity within a rapidly growing robotics sector, with opportunities to help scale next-generation deployments and work on international projects with client exposure. There are clear pathways for career growth across robotics and AI operations, and you’ll be part of a collaborative team that works closely with engineering and product groups. The position is full-time and onsite in London, reflecting the hands-on nature of coordinating teleoperation activities and cross-functional collaboration across borders and teams.

Tips for applicants applying to this role

Put leadership of teleoperations and robotics operations front and center on your résumé, with a concise line that shows how you’ve managed teams across shifts and maintained safety and quality standards.

Demonstrate the must-have skills with concrete examples: how you coordinated cross-functional work with engineering, product and project management, and how you tracked KPIs to drive improvements in deployment readiness and incident response.

Be ready to talk through real incidents you’ve managed in a control-room or fleet-operations context, including how you escalated, resolved, and what processes you put in place to prevent repeats.

Ask a targeted question about this team’s approach to staffing across shifts and how they measure success for teleoperations programs, as well as how this role interacts with international clients and projects.