Senior UX Designer

JobsCloseBy Editorial Insights

TripArc in Toronto is seeking a Senior UX Designer for a full-time onsite role. You will translate complex user needs into cohesive end-to-end experiences across lead management, trip creation, booking, and post-trip workflows for a network of 1400 travel entities. Partner with Product and Engineering to define scalable solutions grounded in user insights, business goals, and platform constraints. Requirements include 5+ years in UX or Product Design, a portfolio showing end-to-end work plus research insights, and experience with complex B2B or workflow platforms; a related degree. Tips: tailor your portfolio to reveal problem framing and impact, demonstrate cross-functional collaboration, and quantify outcomes. Onsite in Toronto; accommodation support available; AI tools may assist screening but final decisions rest with humans.

Founded in 2017, TripArc is a $750 million privately held company powers the top Travel Agencies and Tour Operators in North America. Our expansive and growing network empowers seamless access to a comprehensive range of travel options and services globally with over $750 million transactions annually - all at the industry’s best rates.

As an industry leader in technology, purchasing, finance, HR and marketing, we know how to deliver solutions to travel professionals in the most effective way possible. With deep experience in partnering with two leading brands in the luxury travel space – Kensington Tours and Travel Edge – TripArc has real insight into the needs of tour operators and travel agencies today.

TripArc’s goals are simple. To make our network of over 1400 travel entities more profitable, efficient and help them create truly unique travel for their clients.

TripArc is seeking a Senior UX Designer to join our growing team. We translate complex user needs and business problems into clear, scalable product experiences that support the evolving travel ecosystem. Acting as the voice of Destination Experts, Travel Advisors, and DMCs (suppliers), you will help design tools that power the business of travel—from lead management and trip creation to booking and post-trip workflows.

This role is ideal for a designer who excels at UX discovery, research, and problem definition, and who can think beyond individual features to design cohesive systems and end-to-end experiences. You will partner closely with Product and Engineering to shape what we build, not just how it looks, grounding solutions in user insights, business goals, and platform constraints.

Responsibilities

As a member of the UX Design team, you will:

• Identify user needs, explore and prototype solutions, test ideas, and refine designs with data and user feedback.
• Gain a thorough understanding of the market and competitive landscape as part of the discovery process.
• Apply systems thinking to design scalable, connected experiences across workflows, features, and products, balancing short-term needs with long-term platform evolution.
• Partner closely with your trifecta (UX, Product, and Engineering) and stakeholders to co-create solutions, influence product direction, and ensure alignment from discovery through delivery.
• Deliver high-quality visual design across your features, ensuring clarity, consistency, and craftsmanship.
• Document detailed interaction models and UI specifications.
• Balance user needs, technical constraints, and business objectives to deliver solutions that drive measurable impact.

Qualifications

• 5+ years of experience in UX or Product Design, with demonstrated depth in discovery, research, and problem definition.
• An online portfolio showcasing end-to-end product design work, including research insights, problem framing, and the rationale behind design decisions.
• Proven experience designing complex products or systems, ideally in B2B or workflow-heavy platforms.
• Bachelor’s or Master’s degree in a relevant field (e.g., User Experience, Human-Computer Interaction (HCI), Design, or a related discipline).

Skills We’re Looking For

• Strong UX foundation with deep experience in discovery, research synthesis, and translating insights into actionable design solutions.
• Systems-thinking mindset with the ability to design cohesive experiences across multiple touchpoints, workflows, and user roles.
• Comfort working in ambiguous problem spaces and defining clarity where none exists.
• Ability to balance strategic thinking with hands-on design execution.
• Excellent communication skills to articulate problems, insights, and design rationale to cross-functional teams and stakeholders.
• Proven ability to build trust, give and receive feedback, and collaborate effectively across disciplines.
• Experience defining UX success metrics and partnering with Product to track and measure outcomes.
• AI fluency — practical experience using AI tools to support research synthesis, ideation, prototyping, or design workflows.
• Working understanding of HTML/CSS/JS capabilities and constraints.

Nice-to-Have Skills

• Experience designing for B2B platforms, complex operational tools, or multi-role systems.
• Prior experience in the travel industry.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

The Range Group may use artificial intelligence throughout the recruitment process to screen, assess or select applicants for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

We thank all candidates for their interest however only those selected for an interview will be contacted.