Senior Workforce Management Strategy and Optimisation Specialist

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Air New Zealand is seeking a Senior Workforce Management Strategy and Optimisation Specialist to lead cross-functional projects that optimise crew utilisation, resource planning and operational efficiency, onsite in Auckland. You will drive continuous improvement, challenge conventional thinking, conduct cost-benefit analyses, prepare reports for leadership and guide change within a squad structure with strong risk management. The role requires proven WFM leadership in the airline industry, rostering and training optimisation, and experience across Air or Ground resource groups, plus advanced analytics and knowledge of regulatory and union frameworks. To apply, tailor your CV to demonstrate transformational outcomes, provide concrete business cases, highlight collaboration with senior stakeholders and show you can influence decisions quickly. Applications close 28 July 2026.

Job Description

Kia ora!

After recently being voted as New Zealand's most attractive employer, Air New Zealand is continually capturing the world's attention for its great culture, outstanding customer service and innovations that are truly cutting edge.  

We are seeking an experienced Senior Workforce Management Strategy and Optimisation Specialist to join our dynamic team and help shape the future of our airline operations. 

In this role, you’ll lead cross-functional projects and apply advanced workforce management expertise to optimise crew utilisation, resource planning, and operational efficiency. With a focus on driving continuous improvement, you’ll challenge conventional thinking, introduce innovative solutions, and ensure that Air New Zealand continues to set industry benchmarks for excellence.  

The role you will play:  

• As a member of the Workforce Strategy and Optimisation Chapter, you will work cross-functionally to identify and evaluate productivity improvement opportunities in our workforces 
• You will work within a squad structure to implement changes quickly and efficiently, ensuring strategic alignment and minimal disruption to ongoing operations with appropriate risk management. 
• You will provide expert advice and thought leadership on best practices and emerging trends in airline workforce management to improve crew utilisation, reduce operational costs, and mitigate risk. 
• You will conduct cost-benefit analyses for workforce management initiatives to provide clear business cases that support operational changes or enhancements. 
• You will develop and present detailed reports and recommendations to leadership and stakeholders, outlining the impact of workforce strategies on operational performance and profitability. 
• You will build strong, collaborative relationships with internal teams and external partners to influence decision-making and drive successful change initiatives.  

You’ll succeed in this role if you bring: 

• A proven track record of leadership in workforce management within the airline industry, with a focus on delivering transformational change. 
• Deep expertise in workforce management, including rostering, resource planning, and training optimisation. 
• Experience working across either Air (Pilots, Cabin Crew) or Ground (Airports, Maintenance) resource groups. 
• Exceptional analytical acumen, with expertise in advanced data modelling and decision-making tools. 
• Strategic thinking capabilities and a history of developing and executing initiatives that balance long-term vision with short-term impact. 
• Deep understanding of regulatory requirements, union agreements, and workforce optimisation tools, including pairing optimisation software. 
• The ability to influence and collaborate at the most senior levels, driving impactful change across diverse teams and business units. 

In return! 
This is a rare opportunity to influence strategic workforce management and contribute to Air New Zealand’s success. You’ll work with passionate teams, take part in exciting projects, and help deliver a world-class travel experience that embodies our values of manaaki and innovation. 

If you're looking for your next opportunity and this role sounds like it's the one for you, take flight and apply now! 

Applications close 28th July 2026.

Additional Information

At Air New Zealand, we are proudly committed to diversity, equity and inclusion and believe in creating a truly inclusive workplace where everyone can be themselves and thrive. Our people are our greatest asset – because while everything else we do in our operation can be replicated by our competitors, it is our people that truly set us apart. We are firm believers in celebrating the differences and diversity of thought our people bring to their roles. We encourage candidates from diverse backgrounds, including those with a disability, additional health and mental health needs, and/or are neurodiverse to apply for our roles.

If you have encountered any accessibility barriers and require further information or reasonable accommodations to our recruitment process, please reach out to the recruiter listed on this job advert so they are able to support you to freely participate equitably in our recruitment and selection process.

Whāia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina.

"Seek to bring distant horizons closer. Once near, seize them and make them your reality."