Service Advisor

JobsCloseBy Editorial Insights

Ipswich Nissan, part of Eagers Automotive, is hiring a customer-focused Service Advisor in Bundamba for a full-time onsite role. You’ll be the key link between customers and the workshop, handling bookings, inquiries, estimates and invoices while keeping clients informed and building repeat business. The ideal candidate has proven service or customer-facing experience, ideally in automotive, with strong communication and organisation, the ability to work in a fast-paced environment, and a current driver’s licence. We offer a competitive package with incentives, ongoing training, a supportive team, and network benefits. To apply, tailor your resume to highlight relevant experience and concrete customer service outcomes, and include your licence details.

About the Company

Ipswich Nissan is part of the Eagers Automotive Group, Australia’s largest automotive retail network. Proudly serving the Ipswich community since 1969, we are known for delivering exceptional value across new and used vehicles, finance solutions, and after-sales support.

Our modern showroom displays the full range of Nissan passenger and commercial vehicles, along with an extensive selection of demonstrator and pre-owned vehicles. We are committed to providing the best driveaway pricing while delivering outstanding customer service experiences.

About the Role

We are currently seeking a customer-focused Service Advisor to join our dynamic team. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service.

As a Service Advisor, you will act as the key point of contact between our customers and workshop team, ensuring a smooth and professional service experience.

Key Responsibilities

• Provide exceptional customer service at all times
• Manage service bookings and customer enquiries
• Liaise with customers to understand servicing needs
• Communicate service progress and updates clearly
• Prepare estimates, invoices, and job cards
• Coordinate with technicians to ensure timely completion of work
• Build strong customer relationships and encourage repeat business

Skills & Experience

• Previous experience in a Service Advisor or customer service role (automotive preferred)
• Strong communication and interpersonal skills
• Excellent organisational and time management abilities
• Ability to work in a fast-paced environment
• A professional and customer-first attitude
• Current driver’s licence

What We Offer

• Competitive remuneration package + incentives
• Ongoing training and career development opportunities
• Supportive team environment
• Opportunity to work with a leading automotive group
• Employee benefits across the Eagers Automotive network

How to Apply

If you’re passionate about customer service and want to build your career with a leading dealership, we’d love to hear from you. Apply now with your resume.