Service Delivery Quality Manager
Tetra PakJobsCloseBy Editorial Insights
Tetra Pak is seeking a Service Delivery Quality Manager for France and Benelux to lead the quality delivery of CSO operations through data driven decision making, root cause analysis and lessons learned. The role reports to the Director Service Support & Delivery Quality for EMEA and is permanent, based in Paris, Utrecht or Grooth-Bijgaarden with up to 20% travel. Key duties include standardizing field force evaluation, driving improvement recommendations at key customers, tracking customer experience data, and advancing quality maturity among CSO stakeholders. Ideal candidates hold a bachelor’s or master’s in engineering or quality with at least 5 years in quality and project management in food processing or packaging, English fluency, and French or Dutch knowledge is a plus. Apply at https://jobs.tetrapak.com; tailor your CV to show CI, TPM, PSM/WCM expertise and concrete outcomes, highlight collaboration across teams, and demonstrate travel readiness and language skills.
At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.
And we need people like you to make it happen.
We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.
Job Summary
We are now looking for a Service Delivery Quality Manager for the France and Benelux Market who will lead the quality delivery of Customer Services Operations team, France and Benelux, by implementing CI (TPM) through data-driven decision making and lessons learned processes.
You will report to the Director Service Support & Delivery Quality for EMEA,
The position is permanent and based in Paris (France), Utrecht (the Netherlands) or Grooth-Bijgaarden (Belgium). You will travel up to 20% of your time.
What you will do
As a Service Delivery Quality Manager South Europe, you will lead services quality continuous improvement of CSO delivered activities, through data driven approach, e.g.: actions plan, root cause analysis, lessons learned and best practices to replicate success.
Main responsibilities:
- Drive field force standardization on evaluation and implementation of delivered services (e.g. 6 steps, first time right, PSM approach, Maintenance Work Order to Feedback, Performance after MRK/SK installation, training, vertical start up after maintenance and equipment installation up to performance validation, Parts and WCM delivery, etc.) to maximize Quality, Productivity and customer positive experience.
- Provide improvement recommendations to CSO field force related to Tetra Pak installed base performance at key customers under service agreements, contributing to the overall services results and customer experience.
- Follow up on CX for Services and additional customer feedback data, (e.g. Issue Resolution, maintenance, Installations, etc.) that will help translate customer needs into quality standards that will support raise the overall quality.
- Drive the Quality maturity development and transformation among CSO stakeholders, including Service Delivery Engineer and Flex Zone
- Lead customized initiatives at key customers that will have an impact on quality of services. (e.g. Execution assessments, customized services quality evaluation, etc).
We believe you have
- Bachelor’s or master’s degree in engineering/quality or equivalent
- 5 years’ experience in Quality Management and Project Management focusing on food processing or packaging products and services
- Knowledge & experience in Change Management, Project Management, Collaboration, quality methodologies and tools
- Proficiency in English (both written and spoken) is a must
- Knowledge of French or Dutch is highly appreciated
We are looking for a results‑oriented professional who can drive actions to improve quality maturity and lead continuous improvement initiatives. The role involves active participation in Quality Governance and close follow‑up on the deployment of the quality plan. You will be responsible for deploying group quality methodologies and tools, such as PSM and WCM, and for leading or supporting issue‑resolution activities to ensure sustainable quality performance.
We Offer You
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements
Apply Now
If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.
This job posting expires on 2026-08-03
Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.