Service Delivery Specialist

JobsCloseBy Editorial Insights

Pacific National seeks a Service Delivery Specialist in Newcastle NSW on a permanent onsite role with a rotating 12-hour roster. You’ll drive operational excellence to improve service performance and supply chain outcomes, deliver change programs and develop risk based plans to minimise disruptions. You’ll collaborate with internal teams, partners and service providers while monitoring performance metrics for continuous improvement. Bring experience in logistics or rail operations, knowledge of supply chain methodologies such as Theory of Constraints, and a track record of delivering change programs with strong stakeholder engagement. To apply, tailor your resume to quantify outcomes and show fit for our culture; click Apply Now.

• Newcastle location
• Permanent role working a rotating 12-hour lifestyle roster (day & night shifts)
• Safely Every Day — That’s Our Promise

Join Pacific National – Australia’s largest private rail freight operator

Every day we transport millions of tonnes of critical freight around the country for our customers. We haul coal, intermodal containers, steel, and bulk commodities that keep Australia moving.

An opportunity has presented itself for a Service Delivery Specialist to join our team in Newcastle.

What You’ll Do

Drive operational excellence initiatives to improve service performance and supply chain outcomes across our network.

Reporting to the Superintendent Service Delivery, you will:

• Deliver operational change programs that improve supply chain and service performance
• Develop and execute project plans using a risk-based approach to system and process improvements
• Support planning and logistics activities to minimise operational disruptions
• Collaborate with internal stakeholders, industry partners and co-service providers to align systems and processes
• Monitor, analyse and report on performance metrics to drive continuous improvement

What You’ll Bring

• Experience in logistics, rail operations, emergency services or other dynamic operational environments
• Knowledge of supply chain methodologies (e.g. Theory of Constraints) and continuous improvement principles
• Proven ability to deliver change programs and projects effectively
• Strong stakeholder engagement, influencing and negotiation skills
• Excellent written and verbal communication skills
• Confidence working across multiple systems, reporting tools and governance frameworks

Why join us?

At Pacific National we value the contribution of each team member. Our values underpin our commitment to create an inclusive culture where everyone is accepted.

Some of the benefits we offer are:

• Paid parental leave
• Novated Leasing
• Fitness Passport
• Purchase leave program
• Access to EAP program through Sonder
• Career development and internal mobility opportunities

We live by our Values: Make it Simple, Share More, Kindness, Gratitude, Curiosity, and Own It – helping us build strong connections and do our best work every day.

Ready to deliver what matters?

Click ‘Apply Now’ and start your journey with Pacific National. Learn more at https://www.pacificnational.com.au/careers

Pacific National acknowledges the Traditional Custodians of the land on which we work live and rail.