Service Desk Team Member - The Warehouse, Glenfield

JobsCloseBy Editorial Insights

The Warehouse Group is hiring a Service Desk Team Member at The Warehouse Glenfield, a full-time onsite role in Auckland, E7. You'll work at the in-store service desk handling inquiries, processing returns, exchanges, refunds and transfers, supporting Loss Prevention, and assisting the Checkout area to keep transactions running smoothly. The right candidate is a positive, customer-facing team player with strong communication and the ability to work under pressure; hours are 4:30pm to 9:30pm on Wednesdays. Requirements include prior retail or hospitality experience, attention to detail, and the ability to lift, climb ladders and be on your feet for long periods. In applying, highlight concrete service wins, POS familiarity, and alignment with the company’s community focus and benefits.

Company Description

Ko wai mātou – Who we are

The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number of public good and sustainability initiatives.  

Job Description

Te kaupapa o te tūranga – About the role

This exciting and dynamic role is a perfect fit for someone who understands the value of exceptional customer service. As a Customer Service Team Member, you'll be stationed at our in-store service desk, where you'll play a pivotal role in ensuring our customers receive the highest level of service possible.

Your day-to-day responsibilities will include answering customer inquiries and providing advice to processing returns, exchanges, refunds, and transfers. You'll also support our Loss Prevention team by assisting with security measures and ensuring the safety of our store. Also, you'll be able to help supervise and support the Checkout area as needed, making sure that all transactions run smoothly and efficiently.

We're looking for a team player with excellent communication skills, a positive attitude, and the ability to work well under pressure. Suppose you're passionate about delivering exceptional customer service and are ready to take on new challenges and opportunities. In that case, we want to hear from you!

Hours of work are:

• Wednesday - 4:30pm - 9:30pm

Qualifications

He kōrero mōu ake – About you

• Previous experience in retail, hospitality or a customer facing role
• A positive, can-do attitude
• Strong attention to detail
• The ability to undertake heavy lifting, climbing ladders and being on your feet for long periods

Additional Information

Tā mātou tāpaetanga – What we offer

• We truly believe you can start here and go anywhere.
• Here for Good Leave - spend a day in your community volunterring. 
• Team Card - giving significant savings at our brands. 
• Plus many more to explore when you join us!