Service Desk Team Member - The Warehouse, Lunn Avenue

JobsCloseBy Editorial Insights

This role at The Warehouse Group in Auckland is a customer facing, in-store service desk position with Sunday and Monday 8am to 4pm hours, focusing on helping customers with inquiries, processing returns, exchanges, refunds and transfers, and supporting Loss Prevention while supervising the Checkout area as needed. It suits someone with retail or hospitality experience, a positive can do attitude, strong attention to detail, and the stamina to be on your feet for long periods, lift heavy items and possibly climb ladders. To apply, tailor your CV with concrete examples of delivering exceptional service, handling difficult customers, and collaborating with a team; highlight communication skills, reliability, and alignment with The Warehouse Group’s community focus and its start here and go anywhere mindset. Also mention willingness to work weekends and comfort with security duties.

Company Description

Ko wai mātou – Who we are

The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number of public good and sustainability initiatives.  

Job Description

Te kaupapa o te tūranga – About the role

Hours of work are:

• Sunday and Monday - 8am - 4pm

This exciting and dynamic role is a perfect fit for someone who understands the value of exceptional customer service. As a Customer Service Team Member, you'll be stationed at our in-store service desk, where you'll play a pivotal role in ensuring our customers receive the highest level of service possible.

Your day-to-day responsibilities will include answering customer inquiries and providing advice to processing returns, exchanges, refunds, and transfers. You'll also support our Loss Prevention team by assisting with security measures and ensuring the safety of our store. Also, you'll be able to help supervise and support the Checkout area as needed, making sure that all transactions run smoothly and efficiently.

We're looking for a team player with excellent communication skills, a positive attitude, and the ability to work well under pressure. Suppose you're passionate about delivering exceptional customer service and are ready to take on new challenges and opportunities. In that case, we want to hear from you!

Qualifications

He kōrero mōu ake – About you

• Previous experience in retail, hospitality or a customer facing role
• A positive, can-do attitude
• Strong attention to detail
• The ability to undertake heavy lifting, climbing ladders and being on your feet for long periods

Additional Information

Tā mātou tāpaetanga – What we offer

• We truly believe you can start here and go anywhere.
• Here for Good Leave - spend a day in your community volunterring. 
• Team Card - giving significant savings at our brands. 
• Plus many more to explore when you join us!