Service Desk Team Member - The Warehouse, Napier (Full-time)

JobsCloseBy Editorial Insights

Napier’s The Warehouse Group is hiring a permanent, full-time Service Desk Team Member for evenings and weekends (Mon 4:00 pm to 10:30 pm, Fri 4:00 pm to 8:00 pm, Sat 11:00 am to 6:30 pm, Sun 4:00 pm to 10:30 pm). You’ll assist customers at the service desk, advise on returns, exchanges, refunds and transfers, support Loss Prevention, and help supervise the Checkout area to keep transactions running smoothly. You should bring prior retail or customer-facing experience, a positive can-do attitude, strong attention to detail, and the stamina to be on your feet, lift and climb when needed. To apply, tailor your CV with concrete customer outcomes, show teamwork under pressure, and highlight alignment with the company’s community and sustainability goals.

Company Description

Ko wai mātou – Who we are

The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number of public good and sustainability initiatives.  

Job Description

Te kaupapa o te tūranga – About the role

This is a permanent, full-time position with the following hours of work:

• Monday: 4:00pm - 10:30pm
• Friday: 4:00pm - 8:00pm
• Saturday: 11:00am - 6:30pm
• Sunday: 4:00pm - 10:30pm

This exciting and dynamic role is a perfect fit for someone who understands the value of exceptional customer service. As a Customer Service Team Member, you'll be stationed at our in-store service desk, where you'll play a pivotal role in ensuring our customers receive the highest level of service possible.

Your day-to-day responsibilities will include answering customer inquiries and providing advice to processing returns, exchanges, refunds, and transfers. You'll also support our Loss Prevention team by assisting with security measures and ensuring the safety of our store. Also, you'll be able to help supervise and support the Checkout area as needed, making sure that all transactions run smoothly and efficiently.

We're looking for a team player with excellent communication skills, a positive attitude, and the ability to work well under pressure. Suppose you're passionate about delivering exceptional customer service and are ready to take on new challenges and opportunities. In that case, we want to hear from you!

Qualifications

He kōrero mōu ake – About you

• Previous experience in retail, hospitality or a customer facing role
• A positive, can-do attitude
• Strong attention to detail
• The ability to undertake heavy lifting, climbing ladders and being on your feet for long periods

Additional Information

Tā mātou tāpaetanga – What we offer

• We truly believe you can start here and go anywhere.
• Here for Good Leave - spend a day in your community volunterring. 
• Team Card - giving significant savings at our brands. 
• Plus many more to explore when you join us!