Service Desk Team Member - The Warehouse, Oamaru

JobsCloseBy Editorial Insights

Joining The Warehouse Group as a Service Desk Team Member in Oamaru means being the first touchpoint for customers, handling inquiries and guiding returns, exchanges, refunds and transfers while helping the checkout area run smoothly and supporting Loss Prevention. The role requires on-site presence for Sunday and Monday 8:00am to 4:30pm, Thursday and Friday 4:30pm to 8:30pm, and Saturday 12:00pm to 8:30pm. You should bring a positive can-do attitude, strong attention to detail, and the stamina to be on your feet long hours, with the physical ability to lift or climb if needed. To apply, tailor your CV to customer service outcomes, highlight shift availability, POS experience, and teamwork, and show enthusiasm for Here for Good and volunteering.

Company Description

Ko wai mātou – Who we are

The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number of public good and sustainability initiatives.  

Job Description

Te kaupapa o te tūranga – About the role

Hours of work are: 

• Sunday & Monday 8:00am - 4:30pm
• Thursday & Friday 4:30pm - 8:30pm
• Saturday 12:00pm - 8:30pm

This exciting and dynamic role is a perfect fit for someone who understands the value of exceptional customer service. As a Customer Service Team Member, you'll be stationed at our in-store service desk, where you'll play a pivotal role in ensuring our customers receive the highest level of service possible.

Your day-to-day responsibilities will include answering customer inquiries and providing advice to processing returns, exchanges, refunds, and transfers. You'll also support our Loss Prevention team by assisting with security measures and ensuring the safety of our store. Also, you'll be able to help supervise and support the Checkout area as needed, making sure that all transactions run smoothly and efficiently.

We're looking for a team player with excellent communication skills, a positive attitude, and the ability to work well under pressure. Suppose you're passionate about delivering exceptional customer service and are ready to take on new challenges and opportunities. In that case, we want to hear from you!

Qualifications

He kōrero mōu ake – About you

• Previous experience in retail, hospitality or a customer facing role
• A positive, can-do attitude
• Strong attention to detail
• The ability to undertake heavy lifting, climbing ladders and being on your feet for long periods

Additional Information

Tā mātou tāpaetanga – What we offer

• We truly believe you can start here and go anywhere.
• Here for Good Leave - spend a day in your community volunterring. 
• Team Card - giving significant savings at our brands. 
• Plus many more to explore when you join us!