Service Desk Team Member - The Warehouse, Richmond

JobsCloseBy Editorial Insights

Joining The Warehouse Group in Richmond, TAS as a Service Desk Team Member means becoming the friendly face who handles customer inquiries, processes returns, exchanges and refunds, and transfers, while supporting Loss Prevention and occasionally supervising the checkout area. The posted schedule includes Monday 4pm-9pm, Friday 8am-4:30pm, Saturday 4pm-9pm and Sunday 4pm-9pm, so reliability for evenings and weekends is essential. The ideal candidate will have retail or hospitality experience, a positive can-do attitude, strong attention to detail, and the stamina to be on their feet for long periods. To apply, tailor your CV with concrete customer-service examples, demonstrate calm under pressure, teamwork, and highlight alignment with the group’s community and volunteering initiatives.

Company Description

Ko wai mātou – Who we are

The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number of public good and sustainability initiatives.  

Job Description

Te kaupapa o te tūranga – About the role

Hours of work are:

• Monday 4pm - 9pm
• Friday 8am - 4.30pm
• Saturday 4pm - 9pm
• Sunday 4pm - 9pm

This exciting and dynamic role is a perfect fit for someone who understands the value of exceptional customer service. As a Customer Service Team Member, you'll be stationed at our in-store service desk, where you'll play a pivotal role in ensuring our customers receive the highest level of service possible.

Your day-to-day responsibilities will include answering customer inquiries and providing advice to processing returns, exchanges, refunds, and transfers. You'll also support our Loss Prevention team by assisting with security measures and ensuring the safety of our store. Also, you'll be able to help supervise and support the Checkout area as needed, making sure that all transactions run smoothly and efficiently.

We're looking for a team player with excellent communication skills, a positive attitude, and the ability to work well under pressure. Suppose you're passionate about delivering exceptional customer service and are ready to take on new challenges and opportunities. In that case, we want to hear from you!

Qualifications

He kōrero mōu ake – About you

• Previous experience in retail, hospitality or a customer facing role
• A positive, can-do attitude
• Strong attention to detail
• The ability to undertake heavy lifting, climbing ladders and being on your feet for long periods

Additional Information

Tā mātou tāpaetanga – What we offer

• We truly believe you can start here and go anywhere.
• Here for Good Leave - spend a day in your community volunterring. 
• Team Card - giving significant savings at our brands. 
• Plus many more to explore when you join us!