Service Desk Team Member - The Warehouse, Taupo (Part-time)

JobsCloseBy Editorial Insights

Join The Warehouse Taupo as a Part-time Service Desk Team Member and be at the heart of delivering standout customer experiences at the in-store service desk. This Friday 3:30pm to 9:30pm role covers answering inquiries, processing returns and exchanges, refunds and transfers, supporting Loss Prevention, and helping supervise the Checkout area to keep transactions running smoothly. The right candidate will bring retail or customer facing experience, a positive can do attitude, strong attention to detail, and the ability to stand for long periods, lift heavy items, and climb ladders when needed. In your application, highlight your communication skills, calm under pressure, and teamwork, confirm Friday availability, and note interest in internal progression and benefits such as Team Card, Here for Good Leave, Birthday Leave, Benestar counseling, and career growth opportunities.

Company Description

The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming, and TheMarket. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number of public good and sustainability initiatives.

The Warehouse stores or ‘red sheds’ are a kiwi household name, with a presence in virtually every kiwi home and community.  By putting the customer first The Warehouse succeeds in being one of the best retailers in New Zealand and our friendly, helpful Team Members help keep our customers shopping with us.   

Job Description

Te kaupapa o te tūranga – About the role

Hours of Work are:

• Friday 3:30pm - 9:30pm

This exciting and dynamic role is a perfect fit for someone who understands the value of exceptional customer service. As a Customer Service Team Member, you'll be stationed at our in-store service desk, where you'll play a pivotal role in ensuring our customers receive the highest level of service possible.

Your day-to-day responsibilities will include answering customer inquiries and providing advice to processing returns, exchanges, refunds, and transfers. You'll also support our Loss Prevention team by assisting with security measures and ensuring the safety of our store. Also, you'll be able to help supervise and support the Checkout area as needed, making sure that all transactions run smoothly and efficiently.

We're looking for a team player with excellent communication skills, a positive attitude, and the ability to work well under pressure. Suppose you're passionate about delivering exceptional customer service and are ready to take on new challenges and opportunities. In that case, we want to hear from you!

Qualifications

Ideally you will have:

• Previous experience in retail, hospitality or a customer facing role
• A positive, can-do attitude
• Strong attention to detail
• The ability to undertake heavy lifting, climbing ladders and being on your feet for long periods

Additional Information

What can The Warehouse offer you?

• Team Card: Awesome Warehouse Group discount card for all our brands
• Here for Good Leave: You will have one day of paid leave every year to volunteer and do good in your community.
• Birthday Leave: To celebrate and recognize your special day, you will be entitled to a day of paid leave each year to celebrate your birthday.
• Counseling: Through Benestar, you can access free confidential counseling and advice.
• Career Progression: an excellent steeping stone into other internal opportunities.
• Plus loads more!