Service Desk Team Member - The Warehouse, Westcity

JobsCloseBy Editorial Insights

Join The Warehouse Group as a Service Desk Team Member at The Warehouse Westcity in Auckland, full time and onsite. This in-store service desk role focuses on delivering exceptional customer service, answering inquiries and processing returns, exchanges, refunds and transfers. You will also support the Loss Prevention team and help supervise the Checkout area to keep transactions running smoothly. Hours are Tuesday to Saturday with varying shifts, so reliability is essential. Ideal candidates will have retail, hospitality or customer facing experience, a positive can do attitude, strong attention to detail, and the stamina to be on your feet and lift as needed. To apply, highlight concrete customer service wins, your ability to stay calm under pressure, and your readiness to work the listed shifts; we offer growth opportunities, Here for Good Leave, a Team Card and more.

Company Description

Ko wai mātou – Who we are

The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming. They stay famous and beloved because we’re always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number of public good and sustainability initiatives.  

Job Description

Te kaupapa o te tūranga – About the role

Hours of work are:

• Tuesday - 5.5 hours
• Wednesday- 5.5 hours
• Thursday - 6.5 hours
• Friday - 8.5 hours
• Saturday - 8.5 hours

This exciting and dynamic role is a perfect fit for someone who understands the value of exceptional customer service. As a Customer Service Team Member, you'll be stationed at our in-store service desk, where you'll play a pivotal role in ensuring our customers receive the highest level of service possible.

Your day-to-day responsibilities will include answering customer inquiries and providing advice to processing returns, exchanges, refunds, and transfers. You'll also support our Loss Prevention team by assisting with security measures and ensuring the safety of our store. Also, you'll be able to help supervise and support the Checkout area as needed, making sure that all transactions run smoothly and efficiently.

We're looking for a team player with excellent communication skills, a positive attitude, and the ability to work well under pressure. Suppose you're passionate about delivering exceptional customer service and are ready to take on new challenges and opportunities. In that case, we want to hear from you!

Qualifications

He kōrero mōu ake – About you

• Previous experience in retail, hospitality or a customer facing role
• A positive, can-do attitude
• Strong attention to detail
• The ability to undertake heavy lifting, climbing ladders and being on your feet for long periods

Additional Information

Tā mātou tāpaetanga – What we offer

• We truly believe you can start here and go anywhere.
• Here for Good Leave - spend a day in your community volunterring. 
• Team Card - giving significant savings at our brands. 
• Plus many more to explore when you join us!