Service Manager

JobsCloseBy Editorial Insights

EOS is seeking a Service Delivery Manager to oversee global Data Center services and infrastructure operations, driving delivery across a portfolio with a client focused approach. The ideal candidate has 5+ years in service management, senior leadership in a high volume customer facing environment, and a proven ability to automate and improve processes in data center settings. You will lead reviews, manage a global team, and partner with HR on staffing while ensuring delivery excellence and customer satisfaction. Key success factors include ITIL familiarity, strategic thinking, and a track record of cost control and efficiency gains. To apply, tailor your resume to highlight measurable outcomes in Data Center projects and leadership, and align with EOS values.

WHO WE ARE

EOS IT Solutions is a family‑run Global Technology and Logistics company, providing Collaboration, Data Center, and Business IT Support services to some of the world’s largest industry leaders. We deliver forward‑thinking solutions based on multi‑domain architecture. Customer satisfaction and superior service quality are our top priorities, along with investing in and supporting our partners and employees.

We are a true international IT provider and are proud to deliver services through global simplicity with trusted transparency.

POSITION OVERVIEW

The Service Delivery Manager (SDM) will oversee all aspects of service operations across a global portfolio, with a particular focus on Data Center services and infrastructure support. This role is responsible for client program planning, operational development, driving business reviews, assigning actions, establishing timelines, and continuously enhancing delivery performance.

Candidates with strong experience supporting Data Center environments, infrastructure operations, and mission‑critical services will be ideally suited for this position.

WHAT YOU’LL DO

• Collaborate closely with the client to develop the account and exceed expectations while operating within the defined scope of work.
• Lead periodic service and operational reviews with all stakeholders, including Data Center service owners and technical leads.
• Analyse trends, capacity, incident patterns, and operational data to inform strategic, data‑driven decisions—specifically across Data Center service domains.
• Maintain global operations and processes according to defined standards, ensuring consistency across Data Center‑related workflows and escalation paths.
• Drive continuous improvement, service optimisation, and investment‑focused initiatives on behalf of the customer.
• Manage communication with staff, maintain awareness of performance, and ensure alignment with key business objectives.
• Monitor execution of Data Center projects and operational activities, recommending improvements for resilience, efficiency, and service quality.
• Prepare and maintain documentation relating to global processes, policies, and technical service frameworks.
• Ensure high levels of customer satisfaction and provide efficient coaching and training to staff to uphold delivery excellence.
• Report on budget status, cost performance, and other financial measures defined for the engagement.
• Partner with EOS Human Resources regarding personnel matters.
• Manage a global team, ensuring performance management, communication, goals/objectives planning, and team building.
• Onboard new team members, providing a comprehensive introduction to the business, counterparts, technical environment, and role expectations.

WHAT YOU NEED TO SUCCEED

• 5+ years’ experience within the service management discipline; experience overseeing Data Center services or infrastructure operations is highly advantageous.
• Previous experience as a senior or executive‑level leader in a high‑volume, customer‑facing environment.
• Strong presentation and communication skills, with experience engaging executive‑level customers.
• Demonstrable experience automating and innovating operational processes, ideally within Data Center or infrastructure environments.
• Proactive, data‑driven mindset with strong analytical and decision‑making abilities.
• Ability to manage sensitive and confidential information with discretion.
• Highly self‑motivated, accountable, and able to prioritise workload effectively.
• Demonstrated initiative and a proactive approach to daily operational challenges.
• Strong influencing, negotiation, and stakeholder‑management skills.
• Proven record of delivering efficient, high‑quality services that exceed customer expectations.
• Solid understanding of IT service management principles (ITIL experience preferred).
• Ability to build strong working relationships at all levels and contribute to a positive, collaborative working environment.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We welcome applications regardless of gender, gender identity, gender reassignment, age, religious or philosophical belief, race, national origin, political opinion, sexual orientation, disability, marital or civil partnership status, or any other non‑merit factor.

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