Service Manager - Mental Health - Bristol

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Milestones Trust is seeking a Service Manager for its Mental Health services in Bristol, overseeing four services with 16 registered and 4 unregistered beds, supported by two Service Coordinators. The role focuses on safe, cost effective, person centred care, meeting compliance and KPIs while delivering a clear service vision. You should bring extensive experience with complex enduring mental health needs, strong risk management, proven team leadership, and the ability to coach staff, delegate and manage budgets and rotas. Excellent communication and IT skills are essential. Benefits include 34 days leave, pension, health plan and development opportunities. Apply by 11 March 2026, tailoring evidence to outcomes in similar settings and be prepared for a DBS check; informal discussions with Helen Aitchison or Tony Swanborough.

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£48,000 per annum (rising to £49,440 from 1st April 2026) + excellent benefits
37.5 hours per week

Click here to view the job profile and person specification

Closing Date: 11th March 2026


This is an exciting opportunity to work within the Milestones Trust Mental Health Division as a Service Manager, overseeing the management of a cluster of four established services in central Bristol.

Cranbrook Road, Northumberland Road and Coronation Road are registered residential homes in Redland and Southville while Linden Rd is a supported living project in Westbury Park. Three of the four services are within ten minutes’ walk of each other. There are a total of 16 registered and 4 unregistered beds across the cluster and the Service Manager has the support of 2 full-time Service Coordinators to ensure the day-to-day delivery of the service is effective and efficient. The services provide individualized recovery services for people with complex mental health needs, with the aim of enabling people to graduate to step-down accommodation when they are ready.

As a Service Manager you will be accountable for the safe, cost-effective and personalised running of the services in line with Milestone Trust’s values and organisational priorities. You will lead your teams to meet all compliance requirements and consistently meet and exceed service KPIs as you develop and implement your vision for the services.

As the Service Manager you will:

• Have extensive knowledge of working with people who have complex and enduring mantal health needs
• Have extensive experience of managing risk in a Social Care setting
• Have previous experience of leading and developing teams
• Be able to work alongside your team to coach individuals and provide a positive and professional role model to all staff
• Have strong communication skills with the ability to communicate effectively with team members, people we support and a range of stake holders, family and friends
• Have effective time management skills and the ability to work well under pressure
• Be confident in delegating effectively to achieve timely outcomes
• Have experience of managing budgets and rotas effectively
• Have good IT skills and be familiar with packages such a Microsoft Word, Outlook and Excel.

Here at Milestones Trust, we recognise that without the hard work, commitment and passion of our staff, we wouldn’t be the charity we are today. That’s why we are committed to rewarding you with a competitive pay and benefits package including:

• 34 days Annual Leave Entitlement (including all recognised public holidays)
• Get paid when you want – Access your money as you earn it and request your earnings before payday using Dayforce Wallet.
• Refer a Friend Scheme earning you up to £750
• Company pension scheme, to help grow your retirement pot
• Generous Occupational Maternity/Paternity pay
• Learning and development opportunities for you to build your career
• Health Cash Plan on completion of probation giving you access to a minimum of £695 cash back for health treatments e.g. Dental, Therapies, Optical, Maternity/Paternity, NHS Prescriptions etc.

We pride ourselves with being able to offer staff opportunities to develop and progress their careers within the Trust.

For an informal discussion about the role please contact Helen Aitchison, Senior Operations Manager, on 07825 291052 or Tony Swanborough, Deputy Operations Manager, on 07879 550289.

INDSP


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Please refer to our Refer a Friend policy for full details of eligibility and terms.

Milestones Trust is committed to the safeguarding and welfare of all the individuals that it supports, it expects the same commitment from all employees. If successful at interview an enhanced DBS check will take place. (Formerly CRB) A criminal record is not necessarily a barrier to recruitment. Committed to Equality and Diversity for all. Registered Charity No. 294377.