Service Owner

JobsCloseBy Editorial Insights

Westpac is seeking a Service Owner / Technical Lead for the Enable Financial Services squad in Auckland, full-time and onsite. The role leads delivery, bridges product strategy and development, and uses data-driven insights to understand customer pain points while owning scope, prioritisation and agile ceremonies to ensure continuous delivery. You’ll manage SaaS products and integrations, oversee supplier and partner relationships, drive the quarterly planning process, and align work with squad financials and regulatory requirements. Essential is deep service owner experience, the ability to simplify complex concepts, and SaaS/enterprise integration know-how; desirable ERP/EPM exposure, Oracle Fusion, and data-driven roadmapping. Apply with CV and cover letter by 5 February 2026, tailoring examples to show leadership, collaboration, and delivery, and demonstrating fit with Westpac’s inclusive culture and growth opportunities.

Mō te tūranga | About the Role

This Service Owner (SO) / Technical Lead will be responsible for leading and driving delivery for the Enable Financial Services squad. This squad supports the Finance business units through maintaining and enhancing the systems and tools used to enable business outcomes. They maximise the value of those toolsets and represent the customer in the team, bridging the gap between product strategy and development.

• Work closely with internal & external customers to understand their needs and pain points and use data driven decisioning to power the product/service forward.
• Accountable for managing scope, prioritisation and ensuring good quality agile ceremonies. Help streamline execution, and promote continuous delivery, while maintaining the technical integrity of the product/service
• Manages supplier, business partner and third-party relationships where necessary
• Owns the build, run, enhance and retire lifecycle of the product/service
• Leads the Quarterly Planning Process (QPP) with the team, providing a high level, sized view of deliverables for the coming period with confidence levels.
• Responsible for planning to squad financials, quantifying effort required and value delivered 
• Perform related duties as assigned, within the scope of role and as required by senior leadership.
• Support the delivery of any Finance & Enterprise related initiatives where required. 
• Contribute to developing and maintaining any current in-scope applications/integrations complete with requirements, architecture, transaction and process flow.
• Support technology maintenance programmes ensuring a high delivery standard is maintained. 
• Support stakeholders in ensuring appropriate compliance to local and global regulatory requirements

Nā tāu rourou | What will you bring?

Essential
• Extensive experience with the service owner craft and best practices
• Ability to understand complex challenges/concepts and articulate these in a simplified, easy to understand manner
• Experience in managing SaaS products & platforms including integration into complex environments

Desired 
• Experience with ERP and EPM platforms. Oracle Fusion would be preferrable.
• Experience with iterative, continuous delivery and visualisation methods for communicating roadmaps
• Experience with managing scope and prioritisation, making data-based decisions.

Westpac Hei Wāhi Mahi | Working at Westpac
In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:
• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Growth and development – we provide opportunities for development and promote internal mobility
• Recognition - we recognise and reward our star performers
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei! | Apply Now!

Apply today with your CV and Cover Letter. 

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. 

Mahi tahi tātou, kaha ake tātou | Together Greater

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