Service Technician

JobsCloseBy Editorial Insights

We are seeking an A-Grade Electrician to join dormakaba’s service team in Townsville, responsible for breakdowns and major works on automatic and industrial doors, with scope to support commissioning and installation. You will perform preventative maintenance, fault finding, and accurate service reporting, working independently across your region and participating in a rotational after-hours on-call roster to back our 24/7 service. Essential: current A-Grade Electrical Licence or strong electrical background, solid fault-finding skills, a valid driver’s licence, and strong communication. Preferred: experience with automatic doors or industrial equipment, field service background, and safety-driven maintenance. In your application, highlight concrete repairs and customer outcomes, safety compliance, and your ability to use service-management tools, plus your alignment with dormakaba’s people-first, global culture and the attractive benefits package.

Position Overview

We are seeking an A-Grade Electrician to join our Service business, to service Automatic and Industrial doors. This position will mainly involve breakdowns and some major works to Industrial Doors and Specialty Products. You may also be required to provide support to other dormakaba product in the form of Commissioning & Installation of products.

To contribute to the ongoing success of maintaining our renowned reputation for our products, we offer a 24/7 service to our customers. As a result of this commitment to our customers, there will be a requirement for you to be on an after-hours on call roster on a rotational basis.

What you will do

• Carry out preventative maintenance, breakdown repairs and electrical fault finding across automatic doors and access solutions
• Deliver exceptional customer service and maintain strong relationships with customers onsite
• Complete accurate service reports, documentation and updates through service management systems and mobile applications
• Work independently across your assigned service region while maintaining safety and quality standards

What we require

• Current A-Grade Electrical Licence or strong electrical service background highly regarded
• Solid electrical fault-finding and troubleshooting capability across service environments
• Current Driver’s Licence
• Confident communicator with strong interpersonal and customer service skills

What we prefer

• Experience with automatic doors, roller doors, access solutions or industrial electrical equipment highly regarded
• Experience in a field service or customer-facing technical environment
• Understanding of electrical safety principles and preventative maintenance activities

What we offer

• Fully Maintained Company Vehicle, Laptop, Mobile Phone, iPad & Incentive Program
• Access to discounted Health Insurance
• Peer to Peer Recognition via our ‘AAA’ Nominations and awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFit membership offering discounts on gyms, apparel and more

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.