Service Writer
Jackson Group PeterbiltJobsCloseBy Editorial Insights
Jackson Group Peterbilt is hiring a full-time on-site Service Writer in Springville, UT, for a family-owned dealer group serving Peterbilt, Cummins, Cat and Paccar engines. The role blends customer service with precise service documentation, including diagnosing issues, preparing estimates and repair orders, maintaining customer rapport, and coordinating towing or temporary transportation. The company offers apprenticeship and ongoing manufacturer training, competitive pay, climate-controlled shop, paid time off, holidays, 401K with employer contributions, health benefits, and a semi annual bonus. Ideal candidates are highly motivated, detail oriented, and eager to grow; apply with a resume that highlights 1-3 years of face-to-face customer service, your ability to document details accurately, and examples of clear communication and teamwork.
Jackson Group Peterbilt is a family owned dealer group with facilities in multiple Pacific Northwest and Mountain West states. We offer career opportunities to people with all levels of experience and career goals.
We are in search of a highly motivated, qualified service advisor to join our team. This location represents Peterbilt, Cummins, Cat, and Paccar engines. We take pride in the fact that our facilities are clean, bright, modern, and the staff is friendly and hardworking. We offer an apprenticeship training program for entry-level technicians, continuous advanced training for experienced technicians, competitive pay, excellent family health insurance, PTO, paid holidays, and 401K w/ employer contribution.
Benefits include but not limited to:
- Great working environment
- Overtime pay
- Clean and organized shop
- State of the art tools that are well maintained
- Climate controlled shop, cool in summer and warm in winter
- Manufacturer training for Peterbilt, Cat, Cummins, Paccar, and more
- Semi-annual bonus
- Paid Time Off (PTO) and paid holidays
- 401K w/ employer contribution
- Excellent health benefit plan
- Employee Referral Bonus
An ideal candidate is someone who wants to grow within this amazing company and is highly motivated and detail-oriented. This candidate will also need to work well with fellow employees and supervisors. If you are ready to be a part of an amazing team, apply now!
Requirements:
1-3 Years of applicable face-to-face customer service experience.
High attention to detail in preparing HD truck/automotive service documentation.
- Ascertains HD truck/automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Maintains service records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.