Shift Leader

High 5 Hospitality is expanding its team and is seeking a Shift Leader to help run the Salisbury, Maryland location. The company operates five award-winning brands, Buffalo Wild Wings, Jersey Mike’s Subs, Buffalo Wild Wings GO, Limestone BBQ and Bourbon, and Eggspectation, and offers pathways for growth across both franchise and independent brands.

The Shift Leader role is a hands-on leadership position that supports the management team in day-to-day operations. You’ll focus on coaching the staff to deliver standout customer service, while ensuring high-quality food and a welcoming dining area. This is a great fit for someone who enjoys mentoring others, thrives in a team-driven setting, and wants to play a key part in a growing hospitality group.

It’s an onsite, full-time role that calls for a proactive approach to linking operations with guest experience. If you’re organized, communicative, and ready to lead by example, this could be the next step in your hospitality career.

Leading The Shift At High 5 Hospitality In Salisbury

As a Shift Leader, you’ll work closely with the restaurant leadership to run the location smoothly. Your day-to-day will revolve around developing the team’s ability to deliver friendly, efficient service, while supervising food preparation to ensure it meets High 5 Hospitality’s quality standards. You’ll handle cash responsibly, participate in the Learning Management System Training Program, and look for opportunities to grow your staff’s skills and careers.

You’ll enforce policies and procedures, participate in local and national marketing initiatives, and focus on building sales by creating a consistently positive guest experience. Maintaining a spotless, sanitary environment will be part of your remit, and you’ll be expected to be certified in all four positions of the restaurant. Effective communication and a sense of urgency are essential, as you’ll lead by example in both performance and appearance, coming to work in a clean, fitted, and pressed uniform daily. The role also involves leading a crew of two to five people and fulfilling opening and closing responsibilities as needed.

Physically, you should be able to move or transport up to 50 lbs without assistance, unless a medical notation is provided. The position requires 38-40 hours of work per week, and you’ll need reliable transportation to get to and from the location. You’ll communicate any issues to the GM, AGM, or DM and stay aligned with leadership on how to address them, all while upholding accountability and integrity in every shift.

Who The Right Candidate Is For This Shift Leader Role

• High school degree or equivalent
• 1 Year QSR experience preferred
• Must be 18 years or older to operate the slicer
• Serve Safe Certification - Food Handler
• Must have reliable transportation

• Leadership experience managing a crew of 2 to 5
• Proficient in slicing
• Knows how to bake bread and perform all prep
• Key Holder
• Full understanding of accountability and integrity

Pay, Benefits And Practical Details For This Salisbury Role

The job offers competitive pay with a benefits package that includes discounted meals, tuition reimbursement, and benefits and PTO (based on meeting hours requirements). The employer emphasizes values-based leadership, opportunities for advancement, and flexible scheduling. The position is onsite in Salisbury, MD, with a weekly expectation of 38-40 hours. Applicants should be prepared to operate alongside a management team that emphasizes consistent guest satisfaction and operational standards.

In addition to the standard role demands, the successful candidate will have to demonstrate the ability to move up to 50 lbs when needed and will need reliable transportation to ensure punctuality and coverage for shifts. They also expect you to stay compliant with the training program and safety standards, and to maintain a clean, professional appearance at all times.

Tips To Stand Out As A Shift Leader Applicant

Lead with your leadership track record. Put upfront on your resume the times you coached staff to deliver great service, supervised a small crew, and handled opening or closing tasks, especially where you led by example with quality food and customer interactions.

Show concrete proof of the must-have skills. Highlight experiences that show you’ve done cash handling, enforced policies, and completed or progressed through the Learning Management System Training Program, plus any Serve Safe certifications you hold and your readiness to operate in all four restaurant positions.

Be ready to discuss how you handle a fast-paced, team-driven environment. Prepare concrete examples of how you maintained cleanliness and sanitation, contributed to marketing or guest-experience initiatives, and moved the team toward better sales during shifts.

Ask a practical question that ties to growth within the company. A smart question is how this Shift Leader role interacts with multiple brands within High 5 Hospitality and what the path looks like for advancement across the group, given the company’s portfolio of brands.