Spa Receptionist

Accor is seeking a Spa Receptionist to join Fairmont The Palm, a luxury resort on Palm Jumeirah in Dubai. The property features 391 guest rooms and suites, including dedicated Fairmont Gold rooms and lounge, and 11 food and beverage outlets such as Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room and Vuvuzela, among others. It also offers a spacious pool and beach area, a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

The role is an onsite, full-time position at the Serenity Spa, where you’ll be a friendly first point of contact for guests and assist with spa operations. You’ll help guests explore the spa menu, facilitate access to sauna, steam and day passes, and share product information and promotions. In addition, you’ll keep retail displays in line with standards, monitor stock, and ensure all safety and sanitation policies are followed. You’ll report questions or issues to your Supervisor, participate in pre-shift briefings, and hand over duties at shift end, while helping keep the spa area clean and well organized and flag any equipment or health and safety concerns as they arise.

This role is well suited for someone who enjoys working with guests in a luxury setting and takes pride in delivering considerate, courteous service. A background in spa or hospitality, along with a calm, helpful demeanor, will help you fit in with the team at Fairmont The Palm.

Front desk duties with a luxury spa touch

In this position you’ll greet guests as they arrive at Serenity Spa, listen to their needs, and walk them through the spa menu and available offers. You’ll assist guests with accessing the sauna, steam and other facilities, and support them through day passes and facility usage. You’ll also guide product recommendations and retail purchases, while keeping the spa shop stocked and presented to standard. The role requires sticking to departmental policies and safety rules, and you’ll communicate any problems to the Supervisor. Part of the routine includes attending pre-shift briefings and handing over information at the end of your shift, and you’ll keep areas tidy and functional, reporting any equipment malfunctions or health and safety hazards as soon as they arise. Other duties may be assigned as needed.

What you bring to the role

To be considered, the team is looking for a core set of qualifications and experiences, with a clear separation between must-haves and nice-to-haves.

• At least one year of experience in a 5-star hotel spa or a luxury standalone spa
• Experience with Book4Time is mandatory
• Strong administrative abilities, including familiarity with Excel spreadsheets
• Excellent communication and organizational skills
• A track record as a highly responsible and reliable teammate
• An ability to focus on guest needs while staying calm and courteous

• Previous spa or hospitality experience is preferred
• CPR and First Aid certification is preferred

On-site, full-time opportunity in Dubai

This is a full-time, onsite role in Dubai, AE at an Accor-affiliated luxury property. The posting confirms the location and the on-site work arrangement, with duties centered on Serenity Spa and guest service within a high-end resort environment.

Tips to stand out in your application

Lead your resume with your spa or hospitality background, highlighting at least 1 year in a 5-star hotel spa or luxury standalone spa to prove you fit the must-haves.

Show you can wield Book4Time by detailing concrete tasks you’ve done with the system, appointments managed, inventory or retail actions taken, and any measurable outcomes you can share.

Be prepared to discuss how you handle guest requests and maintain safety and sanitation standards, including how you participate in pre-shift briefings and handovers and how you stay calm under pressure while delivering a friendly guest experience.

Ask a thoughtful question about how the spa coordinates guest flow with overall hotel operations or how Book4Time integrations support daily spa dynamics, such as peak times or service promotions.